We ship with Royal Mail. While we will make every effort to ensure your orders are received on time, there may be the usual end-of-year delays which you may need to account for.
Domestic shipping flat rate:
- Royal Mail 48: £2.95
- Royal Mail 24: £3.95
International shipping flat rate:
- International Standard: £4.99
Free UK delivery for orders over £25. These will automatically be sent with the Royal Mail 48 service.
Orders are usually sent out within 24 hours, however we ask that you allow 2 working days before shipment.
We ask that you allow up to seven working days for delivery, especially during busy periods for Royal Mail.
Please note that we will need to wait 21 days from the date of dispatch before we can investigate the non-arrival of an item, as per Royal Mail policy.
We hope you’ll love your Superdrug Marketplace order but if you want to return any of it, we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.
This excludes the following:
perishable items (e.g. food and baby milk)
medicines
items personalised for you
sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)
Returned items must be unused and in their original packaging.
Please use the label provided in the parcel. If no label is available please raise a return request via your online account or shipment confirmation email.
Most of our products come under health and personal care items, therefore would not be returnable. Please check this before you attempt a return.
