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We’d love to hear from you! If you need any help or you want to share with us your feedback, then please just get in touch using one of the below options.

You might also find the information you’re looking for in our FAQ's

Delivery Queries
Our "Standard" home deliveries are normally delivered within 5 working days and our "Next Day" orders are delivered on the next day for orders that are placed Monday to Friday before 8pm. For orders placed on Fri after 8pm or on Saturday and Sunday, these will be delivered by Tuesday.

To track your order, please click on the tracking link in your dispatch email or via the email sent to you from our delivery partner Hermes. The email that Hermes send to you will contain your 16 digit tracking number and you will need to contact Hermes directly if you have any queries about your delivery. You can contact Hermes here.

Hermes will contact you on your delivery day to advise you of the 2 hour delivery window that they will aim for.

You can also download the Hermes App for up to the minute info on your delivery, As well as tracking your order, you can also use the app to rearrange your delivery or update your safe place locations if you’re not going to be home. You can download the Hermes app for Apple via the App Store or via Google Play for Android.

Click below to chat with us now, or choose one of the other contact options

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We may request some of your personal data when you contact us for the sole purpose of handling your query. If you provide us with information on your health, race or ethnic origin ("sensitive data") or information relating to minors, you hereby consent that we process and use this information for the purpose you provided it to us. We will never share your data with third parties, except certain agents or suppliers if needed to process or answer your query. You can find more information about the personal data we collect from you and how we use it in our Privacy Policy.

Postal Address

The Superdrug Customer Team
51 Sydenham Road
Croydon
Surrey
CR0 2EU

Opening Hours

The Superdrug Customer Team are here for you:
Monday to Friday: from 8am to 9pm (online chat)
Saturday: 9am to 9pm
Sunday: 10am to 9pm
Bank Holidays: 10am to 5pm

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