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Product Recalls - Important Safety Notice Product Recall

Superdrug Fruity Trio Pineapple Set - Shower Gel, Body Lotion and Sponge and Superdrug Fruity Tree Baubles Gift Set - Shower Gels

What's happened?

A quality issue with the Pineapple and Papaya shower gel included in the above giftsets has been identified, and whilst no issues have been reported from customers, there is a possibility that using the product may cause skin irritation.

What you should do:

Customers are advised to stop using the shower gel immediately and to return it to any Superdrug store where they will receive a full refund.

The safety of customers is our top priority and we are very sorry for any inconvenience caused.

For further information, please call Superdrug Customer Services help line 03456 710709 (UK) / 189 094 9899 (Republic of Ireland) or email: help@superdrug.com


Lynx - Shower Speaker

The following products (with barcodes) are being reaclled:

Lynx The Golden Year With Exclusive Floating / Shower Speaker (Bar code 8710447348123)

Lynx The Black With Exclusive Floating / Shower Speaker (Bar code 8710522349168)

What's happened?

We have been notified by our Quality Assurance team that we have received a very small number of consumer complaints in relation to the floating speaker and USB cable within these gift packs. We have established that, in some circumstances, the USB cable supplied may overheat whilst charging the speaker.

We can confirm that no other Unilever products are affected including other gift packs containing a wireless shower speaker.

We are conducting an on-going and thorough investigation with the supplier of this item in order to understand how, despite passing all of the manufacturer’s safety assessments as well as our own additional internal quality checks, no faults were identified and are working on procedures to ensure this fault does not occur again in any of the products supplied to us.

What you should do:

As a precaution, we are recalling this product which means consumers are being asked to return the charging cable whilst we continue to conduct an on-going and thorough investigation with the supplier. In the meantime, please do not use the charging cable or the speaker.

The personal care items contained within these gift packs are not affected and are safe to use. We can also confirm that no other Unilever or Lynx products are affected, including gift packs containing wireless shower speaker.

If you have either of the items listed above, or if you require any further assistance or information, please contact our Consumer Careline. Your statutory rights are not affected. UNILEVER CARELINE FREEPHONE NUMBER: 0800 146252

We are working on procedures to ensure this fault does not happen again in any of the products supplied to us, and would like to thank everyone in advance for their co-operation and understanding.

We apologise for any inconvenience caused to our customers.

For further information, please call Superdrug Customer Services help line 03456 710709 (UK) / 189 094 9899 (Republic of Ireland) or email: help@superdrug.com


Superdrug Children’s Dry Tickly Cough Glycerin 0.75g/5ml oral solution Blackcurrant flavour

Sku Code: 607361with the following batch numbers:

BN: 280V2 EXP: 01 DEC 20

BN: 284W1 EXP: 01 MAR 21

What's happened?

Customer safety is of utmost importance to Superdrug. We have been advised of a potential contamination issue with the above batches of this product. These have been on sale since January and April 2018.

What you should do:

Customers are advised to stop using these batches of product (BN 280V2 EXP 01 Dec 20 and BN 284W1 EXP 01Mar 21 – these can be found on the side of the bottle label) immediately and to return it to any Superdrug store where they will receive a full refund.

No other batches of this product are affected.

We apologise for any inconvenience caused to our customers.

For further information, please call Superdrug Customer Services help line 03456 710709 (UK) / 189 094 9899 (Republic of Ireland) or email: help@superdrug.com

This page was last updated January 2019

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