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Product Recalls - Important Safety Notice Product Recall
Simple Kind To Skin Micellar Cleansing Water 200ml & 400ml
Simple Kind To Skin Micellar Cleansing Water 200ml & 400ml are being recalled
Affected Products
200ml - SKU(s): 610041, 615941
400ml - SKU(s): 611141, 611341, 611441, 613441, 614541
What’s happened?
Superdrug have been made aware that Simple are recalling a limited number of Simple Kind to Skin Micellar Cleansing Water products due to the possible presence of bacteria, which has the potential to cause eye inflammation for some consumers.
Affected Simple Kind to Skin Micellar Cleansing Water 200ml and 400ml products purchased from Superdrug in the UK and the Republic of Ireland have one of the followingbatchcodes on the bottom of the bott
Other Simple products sold by Superdrug are not affected by this issue. We apologise for any inconvenience. Thank you for your co-operation.
What you should do
STOP USING THE PRODUCT IMMEDIATELY - If you have purchased an affected Simple product from Superdrug with one of the batch codes listed above, please stop using the product and contact the Unilver Consumer Careline by email for further guidance and a refund.
How to Contact Us / Need More Help?
The best way to contact the Careline is via email: ukicare@unilever.com. Alternatively, call: 0800 146 252 (UK) or 1800 604 060 (ROI).
Leaper Cute Anime Christmas Countdown Advent Calendar
This is a Superdrug Marketplace Product: Leaper Cute Anime Christmas Countdown Advent Calendar is being recalled
Affected Products
SKU: mp-00338406
What’s happened?
This product has been identified as presenting a potential safety risk to children and does not fully comply with the Toy (Safety) Regulations 2011 and UK REACH. The safety of our customers is our highest priority. We have therefore taken the decision to initiate an immediate recall of this product, in full cooperation with the UK regulatory authorities.
What you should do
STOP USING THE PRODUCT IMMEDIATELY and keep it out of the reach of children. To arrange the return of the product and receive your refund, please contact us using the details below. We will provide you with a prepaid returns label so that you can return the product at no cost to yourself.
What you should do
- Refund Amount: Full refund of the purchase price, including any original delivery charges paid.
- Refund Timeline: Refunds will be processed within 7 working days of our receipt of the returned product.
- Return Shipping: A prepaid returns label will be provided upon your contact. Please email or call us and we will arrange this for you.
If you have already disposed of the product, please still contact us – we will process your refund without requiring a return.
How to Contact Us / Need More Help?
To arrange your return and refund, please contact us using one of the following methods:
Email: MESOLABSERVICES1@outlook.com
Telephone: +44 7451 291552
Return Address: KH9220000002503 Apollo 7 - Ansty Park, Coventry, West Midlands
Please include the following information in your communication:
- Your full name
- Order number (if available)
- Confirmation of whether you are returning the product or have already disposed of it.
No other MESOLAB products are affected. Customer safety is of utmost importance to us.
Aptamil & Cow & Gate Infant Milks – Selected Batches
Aptamil & Cow & Gate Infant Milks – Selected Batches is being recalled
Customer safety is of utmost importance to Superdrug.
Danone has informed us of a potential presence of cereulide (toxin) in a number of Aptamil and Cow & Gate powdered infant milk products. As a precaution, selected batches are being recalled.
No other Danone products are affected.
Affected Products
Below are the impacted products and their associated expiry date ranges provided by Danone.
SKU: 766769, COW & GATE FIRST 800G UK - EXP Range: 11/06/2026-25/01/202
SKU: 766762, APTAMIL FIRST 800G UK - EXP Range: 09/07/2026- 0412/2026
SKU: 766755, APTAMIL FOLLOW ON 800G UK - EXP Range: 18/06/2026-04/01/2027
What’s happened?
Danone has identified a potential contamination issue involving the presence of cereulide toxin in the batches listed above. This recall is precautionary to ensure consumer safety.
What you should do
Stop using the affected products immediately.
If you have a pack with an expiry date listed above, please return it to any Superdrug store for a full refund, with or without a receipt.
If you’re unsure whether your batch is affected, you can check using the manufacturers’ online batch checkers:
- Aptamil: aptaclub.co.uk
- Cow & Gate: cgbabyclub.co.uk
No other Aptamil or Cow & Gate products are affected.
Need More Help?
For further information, customers can contact:
Aptamil Careline: 0800 996 1000
Cow & Gate Careline: 0800 977 8880
Or reach the Superdrug Customer Service team via the Contact Us page.
Superdrug Irritated Eye Mist 10ml
Superdrug Irritated Eye Mist 10ml is being recalled
Sku Code: 820454 with the following batch numbers:
BC: EM233782, EXP: 31/01/2026
BC: EM233788, EXP: 31/01/2026
BC: EM233851, EXP: 28/02/2026
BC: EM233915, EXP: 30/04/2026
What’s happened?
Customer safety is of utmost importance to Superdrug. We have been advised of a potential contamination issue with the above batches of this product
What you should do
Customers who have bought the affected product are advised to stop using this product. Instead return it to a Superdrug store for a full refund.
No other Superdrug products have been affected.
The safety of customers is our top priority and we are very sorry for any inconvenience caused.
For further information, please contact Superdrug Customer Services via our contact us page or send an email to help@superdrug.com
Superdrug Allergy Eye Mist 10ml
Superdrug Allergy Eye Mist 10ml is being recalled
Sku Code: 803182 with the following batch numbers:
BC: EM233920, EXP: 30/04/2026
BC: EM233824, EXP: 28/02/2026
BC: EM233926, EXP: 30/04/2026
BC: EM233941, EXP: 30/04/2026
What’s happened?
Customer safety is of utmost importance to Superdrug. We have been advised of a potential contamination issue with the above batches of this product
What you should do
Customers who have bought the affected product are advised to stop using this product. Instead return it to a Superdrug store for a full refund.
No other Superdrug products have been affected.
The safety of customers is our top priority and we are very sorry for any inconvenience caused.
For further information, please contact Superdrug Customer Services via our contact us page or send an email to help@superdrug.com
Superdrug Slenderplan Tropical Smoothie Meal Replacement Shake
Superdrug Slenderplan Tropical Smoothie Meal Replacement Shake is being recalled because it may have been contaminated with small pieces of metal.
Sku Code: 800711 with the following batch numbers:
BN: 1050400 20 EXP: 31/05/23
BN: 1050400 23 EXP: 31/05/23
What’s happened?
Customer safety is of utmost importance to Superdrug. We have been advised of a potential contamination issue with the above batches of this product because they may have been contaminated with small pieces of metal.
What you should do
Customers who have bought the affected product are advised not to drink it. Instead return it to a Superdrug store for a full refund.
No other Superdrug Slenderplan meal replacement products have been affected.
The safety of customers is our top priority and we are very sorry for any inconvenience caused.
For further information, please contact Superdrug Customer Services via our contact us page or send an email to help@superdrug.com
Superdrug B. Hydrated Hyaluronic Acid Spritz
What’s happened?
We are recalling the Superdrug B. Hydrated Hyaluronic Acrid Spritz and kindly ask that our customers return the product to a Superdrug store for a full refund.
Superdrug has taken this decision as we have been made aware that peppermint has been mistakenly added to a batch of the product. We take transparency of our product ingredients and labelling very seriously so have begun an investigation into how this happened and will reintroduce B. Hyaluronic Acid Facial Spritz back to our shelves in 2020
What you should do
If you have bought Superdrug B. Hydrated Hyaluronic Acid Spritz and have an allergy or intolerance to peppermint, please do not use this product and instead return it for a full refund.
No other B. Skincare products have been affected.
We apologise for any inconvenience caused to our customers
For further information, please contact Superdrug Customer Services via our contact us page or send an email to help@superdrug.com
Superdrug Somebody Popcorn
What’s happened?
Superdrug Somebody Popcorn is being recalled. Sku code: 737447 Some Body Sea Salt popcorn 25g Sku code: 737442 Some Body Sweet and Salty popcorn 25g
Thomas Tucker Ltd the supplier has taken this decision as they have made us aware that these products may contain a milk protein ingredient not declared on the labelling.
What you should do
Customers who have bought Somebody Popcorn and have an allergy or intolerance to milk or milk constituents, are advised to not eat the popcorn. Instead return it to a Superdrug store for a full refund.
No other Superdrug Somebody products are affected.
We apologise for any inconvenience caused to our customers
For further information, please contact Superdrug Customer Services via our contact us page or send an email to help@superdrug.com
Superdrug Gummies Pregnancy Vitamins Orange Flavour
What’s happened?
Superdrug Gummies Pregnancy Vitamins Orange Flavour are being recalled. Sku Code: 769165
We’ve voluntarily taken this decision because whilst this product is safe for use and meets the EU and UK regulations which recommends a 200mcg daily allowance of folic acid, we recognise that NHS guidance goes further than the legal requirement and recommends a 400mcg folic acid daily supplement to be taken before pregnancy until 12 weeks pregnant.
What you should do
Customers are advised to stop using this product and to return it to any Superdrug store where they will receive a full refund. No other Superdrug Pregnancy Care vitamins are affected.
We apologise for any inconvenience caused to our customers
For further information, please contact Superdrug Customer Services via our contact us page or send an email to help@superdrug.com
Neutrogena Visibly Clear Light Therapy Acne Mask and Activator
“You may have noticed that the NEUTROGENA® Visibly Clear Light Therapy Acne Mask and Activator are not available where you shop. That’s because these products have been recalled from wholesalers and retailers.
The voluntary decision to recall this product is being made out of an abundance of caution. This recall is being made with the knowledge and alignment of Health Products Regulatory Authority (HPRA).
Consumers in Ireland should discontinue use immediately and return the devices to the place of purchase.
Additionally, if you have experienced any visual discomfort when using the mask, you should contact your Healthcare Professional and report the incident to crc@its.jnj.com.
The NEUTROGENA® Visibly Clear Light Therapy Acne Mask is safe for use by the general population when used once per day as directed. Reports of visual effects associated with use of the NEUTROGENA® Visibly Clear Light Therapy Acne Mask are rare, generally mild and temporary. For a small subset of the population with certain underlying eye conditions, as well as for users taking medications which could enhance sensitivity to light, there is a theoretical risk of eye injury.
For further information on this issue please review the Urgent Field Safety Notice for Consumers on the Neutrogena website
If you have any questions, please speak to a Healthcare Professional or call 1-800-220044.”
Superdrug Fruity Trio Pineapple Set - Shower Gel, Body Lotion and Sponge and Superdrug Fruity Tree Baubles Gift Set - Shower Gels
What's happened?
A quality issue with the Pineapple and Papaya shower gel included in the above giftsets has been identified, and whilst no issues have been reported from customers, there is a possibility that using the product may cause skin irritation.
What you should do:
Customers are advised to stop using the shower gel immediately and to return it to any Superdrug store where they will receive a full refund.
The safety of customers is our top priority and we are very sorry for any inconvenience caused.
For further information, please contact Superdrug Customer Services via our contact us page or send an email to help@superdrug.com
Lynx - Shower Speaker
The following products (with barcodes) are being reaclled:
Lynx The Golden Year With Exclusive Floating / Shower Speaker (Bar code 8710447348123)
Lynx The Black With Exclusive Floating / Shower Speaker (Bar code 8710522349168)
What's happened?
We have been notified by our Quality Assurance team that we have received a very small number of consumer complaints in relation to the floating speaker and USB cable within these gift packs. We have established that, in some circumstances, the USB cable supplied may overheat whilst charging the speaker.
We can confirm that no other Unilever products are affected including other gift packs containing a wireless shower speaker.
We are conducting an on-going and thorough investigation with the supplier of this item in order to understand how, despite passing all of the manufacturer’s safety assessments as well as our own additional internal quality checks, no faults were identified and are working on procedures to ensure this fault does not occur again in any of the products supplied to us.
What you should do:
As a precaution, we are recalling this product which means consumers are being asked to return the charging cable whilst we continue to conduct an on-going and thorough investigation with the supplier. In the meantime, please do not use the charging cable or the speaker.
The personal care items contained within these gift packs are not affected and are safe to use. We can also confirm that no other Unilever or Lynx products are affected, including gift packs containing wireless shower speaker.
If you have either of the items listed above, or if you require any further assistance or information, please contact our Consumer Careline. Your statutory rights are not affected. UNILEVER CARELINE FREEPHONE NUMBER: 0800 146252
We are working on procedures to ensure this fault does not happen again in any of the products supplied to us, and would like to thank everyone in advance for their co-operation and understanding.
We apologise for any inconvenience caused to our customers.
For further information, please contact Superdrug Customer Services via our contact us page or send an email to help@superdrug.com
Superdrug Children’s Dry Tickly Cough Glycerin 0.75g/5ml oral solution Blackcurrant flavour
Sku Code: 607361with the following batch numbers:
BN: 280V2 EXP: 01 DEC 20
BN: 284W1 EXP: 01 MAR 21
What's happened?
Customer safety is of utmost importance to Superdrug. We have been advised of a potential contamination issue with the above batches of this product. These have been on sale since January and April 2018.
What you should do:
Customers are advised to stop using these batches of product (BN 280V2 EXP 01 Dec 20 and BN 284W1 EXP 01Mar 21 – these can be found on the side of the bottle label) immediately and to return it to any Superdrug store where they will receive a full refund.
No other batches of this product are affected.
We apologise for any inconvenience caused to our customers.
For further information, please contact Superdrug Customer Services via our contact us page or send an email to help@superdrug.com
This page was last updated October 2022