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These terms and conditions govern your membership of the Health & Beautycard Programme and the use of your Health & Beautycard. They also set out the terms of the contract between Superdrug Stores plc ("us"/ "we") and you ("you"/ "your"). Please read them carefully and keep hold of a copy for future reference. If you have any questions about these terms and conditions or your use of the Health & Beautycard, then please contact us.
Please also see superdrug.com Terms & Conditions for use of the website.
1.1 The Health & Beautycard Programme is only available to residents of the United Kingdom or Republic of Ireland who are at least 12 years old. If you are between the age of 12 to 15 years old, you must obtain your parent or guardian’s consent before you apply to join the Health & Beautycard Programme. Only one membership per person/email address is permitted. Membership is not open to companies, partnerships, unincorporated associations or similar entities. Members who are 12 can earn and spend points with a Health & Beautycard but will not receive any targeted promotions unless they have confirmed that they have their parent or guardian’s consent to receive such marketing communications.
1.2 Membership of the Health & Beautycard Programme is personal to you. You may not share or transfer your points or your Health & Beautycard, although your friends and family can of course apply for their own Health & Beautycard.
1.3 We may refuse an application to join the Health & Beautycard Programme if we feel there is a good reason to do so.
1.4 You can pick up your Health & Beautycard in store. As soon as you have your Health & Beautycard, you can start using it to earn points. However, you will not be able to spend any points until you have registered your Health & Beautycard and received a notification from us that your account has been activated.
1.5 You can register your Health & Beautycard online at Health & Beautycard in store or on the Superdrug app.
1.6 We will notify you that your account is activated by email, if you gave us your email address.
1.7 Once your Health & Beautycard is activated, we will set up an individual account to record the points you’ve earned or spent. You will also then be able to spend points in accordance with these terms and conditions.
1.8 You must notify us as soon as possible if you change your name, address or email address. These changes can be made either online at superdrug.com or by calling the Health & Beautycard helpline on 03456 710 709 or by emailing us at firstname.lastname@example.org. Please note that if you do not let us know of these changes, you may miss out on promotional offers and your use of your Health & Beautycard may be affected if, for example, someone else registers for the Health & Beautycard Programme at your old address.
1.9 Your account will remain active if you use your Health & Beautycard at least once in any rolling 12 month period. If you fail to use your Health & Beautycard within this period your account may be closed and any points balance will be forfeited.
2.2 You will receive such amazing news from us and trusted partners (such as companies in the A.S. Watson Group or C.K. Hutchison Holdings Group) by email, sms, direct mail and other communication methods – as chosen by you.
2.4 At any time, you can opt out of all such marketing and withdraw your consent in 'My Account' or directly in the communications you receive. Opting-out will not affect the other services you receive as part of the Health & Beautycard Programme
3.1 You can earn points at Superdrug stores in the United Kingdom and Republic of Ireland either in store, online or via the app.
3.2 To earn points for a purchase in store, your Health & Beautycard must be presented at the checkout before you pay. If you forget your Health & Beautycard, let the cashier know when you go to pay in store and they can look up your Health & Beautycard and add it into the transaction (providing your Health & Beautycard is registered). If you realise after you’ve left the store, you can still get your points added as long as you have your receipt. Just contact the Superdrug Customer Team on 03456 710 709 or by email at email@example.com. All you need to do is give them the details below from your receipt and they will add the points for you once they’ve verified your purchase including:
With online shopping, please make sure that you have signed in to your account that has your registered Health & Beautycard attached to it and your points will automatically be added once your order is dispatched.
3.3 To earn points online or via the app, you simply need to have registered your Health & Beautycard online and to maintain your registration at superdrug.com.
3.4 Points are not available on stamps, mobile top-up, NHS Services, infant milk formula, or gift cards. We might exclude other products from the Health & Beautycard Programme at our discretion, but if we do then we will display notices online at superdrug.com.
3.5 You will earn one point for every £1/€1 that is spent on qualifying purchases online at superdrug.com and in store in the United Kingdom and Republic of Ireland. Points are awarded after any relevant discounts or promotions have been deducted from your shopping. Points are awarded only on the final amount you actually pay either online, in store or via the virtual card on the Superdrug app.
3.6 From time to time, we may run special promotions and award additional points. For example, we may increase the number of points that you receive for every £1/€1 you spend, or award bonus points when you purchase a particular product. We may set a limit on how many promotional points can be awarded to any one account. Health & Beautycard member promotions cannot be cumulated with other non-member promotions, unless indicated otherwise or applied in your favour directly at checkout.
3.7 If you have earned points on a product which you decide to return then you will need to present your Health & Beautycard in store so that the relevant points can be deducted from your account.
3.8 If you have earned points on a product you have purchased online then points will be deducted from your account when the products have been received by Superdrug and your payment has been refunded.
3.9 Please retain your receipts. We may request them from you if, for example, you have any queries regarding your points balance, or where we reasonably suspect fraudulent activity or a breach of these terms and conditions.
4.1 You will not be able to spend any points unless your Health & Beautycard is registered and your account is activated. You may only spend points at Superdrug stores in the United Kingdom and Republic of Ireland and online at Superdrug.com.
4.2 Points can only be spent in increments of 100. This means that if you have 200 points in your account and you want to spend them on a qualifying purchase of £1.49/€1.49 then you will be able to spend 100 points but will need to pay the £0.49/€0.49 balance of the purchase price in cash (leaving 100 points in your account).
4.3 To spend points in store, simply present your Health & Beautycard and tell the cashier how many points you would like to pay with against your shopping.
4.4 To spend points online, you must sign in to your registered Health & Beautycard account before selecting products to purchase. When you enter your payment details, select how many points you wish to spend from the options available.
4.5 Please note, points cannot be spent on stamps, mobile top-up, NHS Services, Superdrug Online Doctor, infant milk formula, or the purchase of gift cards. Other products may also be excluded from the Health & Beautycard Programme at our discretion. Where we exclude other products from the Health & Beautycard Programme, we will display notices on our website at superdrug.com.
4.6 If you present your Health & Beautycard when you purchase a product that earns you points, then your points balance will be printed on your receipt. It will also be available for you to check online if you have registered your Health & Beautycard at superdrug.com/beautycard.
4.7 Please note that your points balance may not be updated immediately when you make a qualifying purchase. With online purchases points are awarded when your order is dispatched so you may need to wait at least 5 working days before the points show in your account and you are able to spend them. With in store purchases, you may need to wait at least 24 hours before the points show in your account and you are able to spend them. We may withhold points or delay crediting them where we reasonably suspect fraudulent activity or a breach of these terms and conditions.
4.8 We may deduct points or adjust your points balance from time to time in the event that points have been credited or debited in error, or where we reasonably suspect fraudulent activity or a breach of these terms and conditions. In the event a system error causes an incorrect points balance to be given to you, Superdrug will endeavour to rectify this as soon as is reasonably possible. Where a system error causes an incorrect points balance Superdrug is under no obligation to honour the incorrect points balance. If you have any queries about your points balance then please contact us through the Health & Beautycard helpline on 03456 710 709 or e-mail us at firstname.lastname@example.org.
4.9 The current redemption value of points is 1 point = 1 penny/cent. We reserve the right to vary that rate at any time. If we decide to vary this rate then we will seek to let you know in reasonable time by post and/or by email at the address you have given to us. Points may only be spent against qualifying purchases. They may not be exchanged for cash.
4.10 Points have a 24 month validity, so long as your account is not inactive in any 12 month rolling period. Please see paragraph 1.9 for details on how to ensure your account remains active. After 24 months, points will expire and you will no longer be able to access or use them.
4.11 Points expire immediately if the account is closed or deactivated or if the Health & Beautycard Programme ends. If you spend your points on a voucher carrying a specified cash discount or benefit, the voucher will have an expiry date specified on it and will be subject to any other terms and conditions stated on that voucher or otherwise publicised.
6.1 The Health & Beautycard is our property and must be returned to us on request, or destroyed when requested by us.
6.2 You are responsible for the security of the Health & Beautycard issued on your account and all points issued. Please treat your Health & Beautycard as securely as you would cash or a credit card, as we are not able to credit points which have been spent, whether or not by an unauthorised person. If your Health & Beautycard is lost, or if you think an unauthorised person has become aware of any security code, password or account number, you should contact the Health & Beautycard helpline on 03456 710 709. You can collect a new Health & Beautycard in-store and we will transfer your points across to that new Health & Beautycard if they have not previously been spent.
6.3 We may immediately suspend or terminate the rights of any member and/or close an account if:
6.4 You can also close your account at any time by notifying us in writing. If an account is closed for any reason, all rights to spend the points from that account are lost.
6.5 We may make changes to these terms and conditions. If we decide to change these terms and conditions we will seek to give you reasonable notice first by post and/or email at the address you have given to us. We may suspend or close the Health & Beautycard Programme at any time but we will endeavour to give you as much notice as we reasonably can before we do so, by post and/or email at the address you have given to us.
6.6 If Superdrug Stores plc is sold or transferred to another company we may transfer all of our rights and obligations under these terms and conditions without any further consent and may disclose or transfer all information we hold about you to a prospective or actual new owner. Such disclosure or transfer will not alter the rights of such members in respect of the use that can be made of such information by such other company.
6.7 Our responsibilities with respect of the Health & Beautycard Programme are as set out in these terms and conditions. These terms and conditions are subject to the laws of England and Wales (unless you live in Scotland, in which case they are subject to Scottish law, Northern Ireland, in which case they are subject to Northern Irish law), or the Republic of Ireland, in which case they are subject to the laws of the Republic of Ireland.
7.1 To unlock rewards as part of the MY REWARD scheme you need to be a registered Health & Beautycard member aged over 16 and have downloaded the Superdrug App (the “App”).
7.2 When you spend £5 or more in a single transaction in any Superdrug store, on superdrug.com or via the App, your Health & Beautycard account will be logged with a qualifying shop. From the date of your first transaction, you have a maximum of 12 months to unlock the rewards listed below when you make the relevant number of qualifying shops:
7.3 Superdrug Mobile customers will only be eligible for Reward Tiers 1-3. Your qualifying shop balance will reset to 0 once you reach Reward Tier 3.
7.4 Only one qualifying shop per day will be recognised.
7.5 Your qualifying shop balance will reset to 0 once:
7.6 You can check what Reward Tier you are at and how many qualifying shops you have at any point by checking your Account in the App.
7.7 Double points offer subject to the usual exclusions of the Health & Beautycard. Full Ts & Cs can be found here.
7.8 Superdrug reserves the right to alter or withdraw the My REWARD scheme at any time.
7.10 If any of these Terms & Conditions are declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.
7.11 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.
7.12 You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom or the Republic of Ireland, in which case the applicable law of that part of the United Kingdom or the Republic of Ireland will apply and any dispute will be brought before the courts there.
8.1 Entry to Superdrug’s prize draw run via Instagram (the “Prize Draw”) is open to registered Superdrug Health & Beautycard holders who are GB residents and aged 16 and over, except employees of Superdrug Stores plc (“Superdrug”),or any related companies, their families, agents or anyone professionally connected with the Prize Draw.
8.2 No purchase is necessary to enter the Prize Draw.
8.3 To enter the Prize Draw, you must:
8.4 Entrants must have a registered Instagram account and a valid Superdrug Health & Beautycard which must be registered by the time of the Closing Date for the entry to be valid.
8.5 There is a limit of one entry per person. Multiple entries or entries that are delivered late, are illegible, incomplete, damaged or otherwise not in accordance with these terms and conditions will not be accepted. Entries made through agents, third parties, organised groups or any entry duplication method will not be accepted.
8.6 There will be 100 winners.
8.7 The winners will receive a Pride Goodie Box which will include a Unilever product (x1 random product from the range: toothpaste, Vaseline, body spray or shower gel), a bottle of Batiste dry shampoo, Superdrug Vitamin C Booster 30ml, nail stickers, bunting, a fan, cake toppers and sprinkles, a Revolution makeup palette, Vo5 hair glitter, a lanyard and fun informational flyers.
16.8 The winners will be selected at random from all eligible entries and notified by 02/08/2020 by direct message. Superdrug’s agency N2O will be responsible for sending out the prize and the direct message will contain details of how to contact N2O in order to claim the prize.
8.9 Unless otherwise stated, the winners must claim their prize within 7 days of notification. If they do not do so, then Superdrug reserves the right to offer the prize to an alternative winner selected in accordance with these terms and conditions.
8.10 The prize will be sent by Special Delivery post within 28 days of the winners claiming their prize and providing their details to Superdrug.
8.11 Any decision of Superdrug as to eligibility to take part in the Prize Draw or the result of the Prize Draw will be final and no correspondence will be entered into. Superdrug accepts no responsibility for entries that are incomplete, late, delayed, lost, damaged or illegible whether due to failure or non-availability of www.instagram.com or any other reason.
8.12 There is no cash alternative to the prize.
8.13 Prize images used are for visual purposes only. Alternative products, sizes or colours may be substituted for the items shown.
8.14 Superdrug reserves the right (but is not obliged) to substitute an alternative to any of the prizes of equal or greater value should circumstances make this necessary.
8.15 Superdrug reserves the right to delay, postpone or cancel the Prize Draw.
8.16 Entry implies acceptance of these terms and conditions and Instagram’s terms of service.
8.17 The winners’ surnames and counties will be available on request for one month after the prize(s) have been claimed by sending an email to email@example.com. Entrants may object to the disclosure of this information by sending an email to firstname.lastname@example.org by 09/08/2020. The information shall nevertheless be made available to the Advertising Standards Authority upon request.
8.19 All entrants confirm that they are the creators and owners of the image/text/prize draw entry which they submit as part of the Prize Draw. Entrants agree that they have obtained the necessary consents, including permission from any third parties featuring in the entry.
8.20 By entering the Prize Draw, all entrants assign all their rights and interests in the entry to Superdrug. Superdrug may use the entry for their own purposes, including the right to adapt the entry and to use it for commercial gain including but not limited to featuring the image/text/prize draw entry in email communications and across Superdrug social media platforms.
8.21 The winners may be required to participate in non-paid publicity or advertising relating to the Prize Draw, which may include having their photograph taken for promotional and press purposes and the Winners agree to participate if requested.
8.22 The Prize Draw and these terms and conditions are subject to English law. Any disputes must be referred to the English Courts.
8.23 All entrants acknowledge and accept Instagram will not have any liability to the entrants and entrants fully release Instagram from any liability in connection with the Prize Draw.
8.24 This promotion is not sponsored, endorsed or administered by or associated with Instagram and you are providing information to Superdrug NOT Instagram for use by Superdrug in accordance with the provisions of these terms and conditions.
Promoter: Superdrug Stores plc, 51 Sydenham Road, Croydon, Surrey, CR0 2EU
These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials for the Superdrug Pride campaign. The campaign will include selected Superdrug Health & Beautycard members (the “Member”) receiving access to claim up to six gifts via email notification (“the Gift”) from Superdrug (the “Promoter”). Participants to the Superdrug Pride campaign agree to these Terms and Conditions.
Promoter: Superdrug Stores plc, Registered address: 51 Sydenham Road, Croydon, CR0 2EU.
Administrator: TLC UK Marketing Ltd, 17a-19 Harcourt Street, London, W1H 4HF.
9.1 Eligibility: To be eligible to enter, a Member must:
9.2 Promotional Period: 4th August – 23rd August 2020. Eligible Members must redeem their Gift by 23:59, 23rd August 2020.
9.3 The Gifts: The six Gifts available to claim are:
9.4 How to participate:
9.5 No purchase is necessary in order to claim any of the Gifts.
9.6 One claim per Gift per eligible Member. Members can claim all six Gifts available.
9.7 Each unique voucher code is single use and can only be used to redeem the corresponding Gift once.
9.8 The Promoter and the Administrator accept no responsibility for any claims that are incomplete, illegible, corrupted, lost, damaged, delayed or fail to reach the Administrator.
9.9 The Promoter and the Administrator reserve the right to require Members to provide further verification as to proof of their membership. In addition, the Promoter and the Administrator reserve the right to reject those claims which it considers, in its absolute discretion, are fraudulent or invalid.
9.10 Your claim will be deemed invalid if (including but not limited to) you:
9.11 The Promoter and the Administrator reserves the right to replace the Gifts with one of equal or greater value in the event of unavailability due to circumstances beyond its control.
9.12 The Gifts are not for re-sale, have no cash value, cannot be auctioned or exchanged and are not transferable or redeemable for cash. The Gifts cannot be used in conjunction with any other offers or discounts. Unused, expired and redeemed Gifts cannot be refunded, exchanged or returned.
9.13 Any additional costs which may be incurred in this promotion in the context of participation or claiming the Gift, such as internet costs, extras / upgrades, travel, and other additional services that go beyond those described services for the Gift fulfilment are not included as part of the Gift and must be paid by Members separately.
9.14 Insofar as permitted by law, neither the Promoter nor the Administrator, nor its associated companies, will be responsible or liable to compensate the Member, or accept any liability, for any personal loss or injury occurring whilst using the Gifts, neither can they guarantee the quality and / or availability of the services offered when using the Gifts and cannot be held liable for any resulting personal loss or damage. Your statutory rights are unaffected.
9.15 The Administrator is responsible for fulfilling the Gifts. Any queries regarding the Gifts should be directed to the Administrator and if you provide the Administrator with your personal data, it will be used as described here.
9.16 This promotion is administered by TLC UK Marketing Ltd, 54 Baker Street, London, W1U 7BU. All correspondence regarding the Gifts should be directed by post to “Superdrug – Pride” PO Box 468, Swansea SA1 1RH". If for any reason you encounter a problem, please contact the Administrator (external agency) via email at email@example.com and reference ‘Superdrug Pride’ in the subject line.
9.17 If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
9.18 These Terms and Conditions shall be exclusively governed by the laws of England and Wales and eligible Members irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.