Terms & Conditions for Superdrug Marketplace Menu

Terms & Conditions for Superdrug Marketplace

If you are purchasing a product which is sold and shipped by superdrug, then the following Terms & Conditions apply

If you are purchasing a product which is sold and shipped by a third-party seller on the superdrug marketplace, then the terms set out in section b below apply.

Any marketplace returns must always be sent directly to the marketplace seller. Superdrug is unable to process any marketplace product returns via our warehouse, our online help team or via any of our stores.

Although you will earn health & beautycard points when purchasing from the marketplace, at present it is not possible to use your health & beautycard points to pay for any products purchased from a marketplace seller. We will keep you informed should this change.

Section B: Superdrug Marketplace - Terms & Conditions

These terms (together with the documents referred to on them) tell you the terms and conditions (terms & conditions) on which a third-party seller (seller) supplies any of the products (products) listed for sale on the marketplace (marketplace) we make available on our website www.superdrug.com (the site) to you. Please read these terms & conditions carefully before ordering any products from the site. You should understand that by ordering any of the products on the marketplace, you agree to be bound by these terms & conditions. Where a sale and purchase is agreed through the marketplace, a contract of sale is established solely between you and the seller pursuant to these terms & conditions. You can print a copy of these terms & conditions by selecting the print option from the "file" menu of your browser. Please also note that the use of the site is subject to the terms contained in the website terms of use, which apply whether or not you order any products from the site.

We take privacy seriously. The categories of personal data that we process depend on how you use the services on the marketplace. We use your personal data to align our online and in store services with your preferences, to provide you with purchases and services, to deal with your requests, to contact you regarding tailored products and services which may be of interest to you, to provide prize draws or competitions, or to conduct relevant administrative services. All personal data is processed in accordance with applicable data protection laws. For a full version of our privacy policy, please see privacy policy.

1. Information about us

The Site is operated by Superdrug Stores plc (we / us). We are registered in England and Wales under company number 00807043 with our registered office at 51 Sydenham Road, Croydon, Surrey, CR0 2EU. Our UK VAT registration number is GB777947160 and our Republic of Ireland VAT registration number is IE3346288LH.

2. How the contract is formed between you and the Seller

2.1 We act as an agent in the name of and on behalf of the Seller in concluding a contract of sale between you and a Seller, and in handling certain related ancillary obligations on the Seller’s behalf. We are not a party to any contract of sale between you and a Seller, and where a sale and purchase is agreed through the Marketplace the contract of sale is established solely between you and the Seller.

2.2 You may place an order to purchase a Product advertised for sale on the Marketplace by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Proceed to Secure Payment" button on the "Payment details" page. No amends can be made by you to your order after this point.

2.3 After placing an order, you will receive an e-mail from us acknowledging that we, on the Seller’s behalf, have accepted your order. There may be situations when your order is subsequently cancelled, if for example, the Seller does not have your Product in stock. In this instance you will be refunded in full via the same payment method, and we nor the Seller will accept any liability whatsoever for such cancellations. If there are no issues with fulfilling your order, the Seller will send you an email advising you when the Product has been dispatched. The contract between you and the Seller for the sale of a Product will be formed once we send you an email confirming your order. If you order several Products, each contract is formed between you and the respective Seller as soon as we accept the order and send you a confirmatory email.

2.4 The Seller will not be obliged to supply any other Products in addition to what you have ordered.

2.5 We may choose not to accept your order for any reason, and we will not be liable to you or to anyone else in those circumstances.

2.6 We may be unable to process your order if:

  • the Product you ordered is out of stock or discontinued; or
  • there is a problem with authorisation of your method of payment.

2.7 Certain Products made available on the Marketplace are subject to age restrictions imposed by law. Sellers are not permitted by law to supply these Products to individuals who do not satisfy the relevant age requirement and, if you are underage, you must not attempt to order these Products. By registering on the Marketplace, using the Site and / or making a purchase, you confirm and certify that the information you provide, included but not limited to, your date of birth is complete, accurate and up to date.

3. Delivery

3.1 The Seller will deliver the Products to your address which must be situated in the United Kingdom, in accordance with the delivery option specified by you when you placed your order.

3.2 The Seller will dispatch all Products comprised in your order at the same time albeit on some occasions in multiple packages. Delivery will be made to the delivery address specified in your order. The Seller will provide to you information on where it delivers and the available delivery options. The Seller may not be able to deliver items within the same order to multiple addresses. Neither we nor the Seller are responsible for any additional carrying or positioning of Products ordered.

3.3 There will be a delivery charge, which will be added when you checkout. Please make sure that you are satisfied with the delivery charge before confirming your order for Products at checkout.

4. Risk and Ownership

4.1 Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, neither we nor the Seller will accept any liability for their loss, damage, or destruction after they have been delivered.

4.2 Ownership of Products will pass to you on: delivery of the Products; or us receiving full payment of all sums due in respect of the Products on the Seller’s behalf, whichever is the later.

5. Price and Payment

5.1 The price of any Products will be as quoted on the Marketplace from time to time, except in cases of obvious error.

5.2 These prices include UK VAT at the applicable local rates but exclude delivery costs. Delivery costs will be added to the total amount due once you have selected a delivery service from the available options.

5.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.

5.4 Your order cannot be completed until you have paid for it in full. Payment can be made by accepted payment wallets and most major credit or debit cards, by completing the relevant details on the "Payment details" page. You cannot make payment on the Marketplace via redemption of your Health & Beautycard points, which may only be used for products sold and shipped by Superdrug.

5.5 By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All fields indicated as compulsory must be completed. Please note that we will only use your information in accordance with our Privacy policy. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not accept your order and neither we nor the Seller will be liable for any delay or non-delivery, and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

5.6 We collect payment for the Products as agent in the name of and on behalf of the Seller. Your obligation to pay amounts due under your contract with the Seller will be satisfied when we collect such payment from you on the Seller’s behalf in respect of the relevant Products.

5.7 The Marketplace contains a large number of Products, and it is always possible that, despite the Seller’s best efforts, some of the Products listed may be incorrectly priced. The Seller will rectify any such errors as soon as possible once it becomes aware of them. If a Product's correct price is different from the price stated on the Marketplace, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

6. Our Cancellation, Returns and Refund Policy

6.1 Except in relation to the Products specified in the next paragraph, you may cancel your order at any stage before the Products are dispatched to you and return the Products for a refund up to 28 days after receipt. To cancel your order or return the Products for a refund, you must contact the Seller and raise a query through your customer account or through the link in the order confirmation email. The Seller will issue a refund, which may take up to [ ] days provided the Product had been returned (where applicable). For returning the Products for a refund, you will either receive a document labelled "Returns Information" from the Seller with your Products or you must contact the Seller for their returns address, as shall be notified to you by the Seller. You must check the Returns Information document and follow the steps in that document or as directed to you by the Seller to return the Products. Cost for returns is borne by you as the Customer unless otherwise specified by the Seller. Take care to return the Products within the time period specified. We (Superdrug) do not manage the returns and these Products cannot be returned online to us or to one of our stores.

Your right to cancel set out in this paragraph 6.1 is in addition to your rights under the Consumer Contracts Regulations 2013 (the “Regulations”). Further details of your rights under the Regulations are set out in paragraph 6.8.

6.2 Exceptions

(a) Unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered, you may not cancel your order if the Products are (i) perishable items (e.g. food and baby milk); (ii) medicines; (iii) personalised for you; (iv) sealed Products which are not suitable for return due to health or hygiene reasons if unsealed after delivery, unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered; or (v) unsealed Products which are not suitable for return due to health or hygiene reasons (for example, pierced earrings) unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered.

6.3 Where you decide to cancel an order after the Products have been dispatched this will be treated as a return followed by a refund. In this case, the same provisions as set out in 6.1 shall apply.

6.4 You should return the Products to the Seller unused (except to the extent reasonably necessary to examine them), and in the same condition in which you received them together with the original Product packaging, in accordance with the Returns Information received from the Seller for the Product(s).

6.5 Cost of Return

Please check your Returns Information for any costs and instructions relating to returning your Product(s).

6.6 After you cancel your order and return the Products, the Seller will reimburse you for the cost of the Product and the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by the Seller) where applicable. The Seller may, make a deduction from the reimbursement for loss in value of any Products if the loss is a result of unnecessary handling by you and for any shipment costs. This would include for example the unsealing of sealed products. The Seller will notify you of your refund via e-mail within a reasonable period. The reimbursement for your return will be made to you by the Seller using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order

6.7 In addition to our returns policy set out in paragraph 6.1 above, if any Product you purchase on the Marketplace is damaged, faulty, or incorrect, we or the Seller may offer an exchange or refund as appropriate, in accordance with your legal rights under the Consumer Rights Act 2018 (the “Act”). Your legal rights under the Act are that within 30 days of delivery of the Products, you may exercise the right to a refund if the Product purchased is not of satisfactory quality, fit for purpose or as described. After the 30-day period, but within six months of the date of delivery and where the Product is faulty, you are entitled to a repair or replacement or where that is not possible, or the repair/ replacement does not resolve the fault, a refund. On expiry of the sixth month following the date of delivery, similar rights under the Act exist, but only if you can prove that the fault was present at the point of delivery.

If you believe a Product is faulty, you should return the Product to the Seller in accordance with the Returns Information received from the Seller for the Products.

6.8 Under the Regulations you have the following rights:

(a) To return and get a refund of your order up to fourteen calendar days after the day on which you receive the Products. This right does not apply to the items listed in paragraph 6.2 above unless these items are faulty.

(b) If you decide to cancel your order you must inform the Seller of your decision to cancel.

(c) You must take reasonable care of the Products whilst they are in your possession. You must return them to us within 14 days of cancelling the order and the Seller will process your refund in accordance with paragraph 6.6 above.

If you have any questions regarding returns you must first contact the Seller. For any issues that cannot be resolved directly with the Seller, you may Contact Us at help@superdrug.com. More details can be found in 10.2 and 12 below.

6.9 A Seller’s policy on cancellations, returns and refunds does not affect your statutory legal rights under the Act or the Regulations. If you have further questions regarding your legal rights, please contact your local Citizens’ Advice Bureau or your local Trading Standards Office.

7. Our liability

7.1 The Seller is under a legal duty to supply Products that are in conformity with the contract. However, neither we nor the Seller accept liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity, and other similar losses).

7.2 This does not include or limit in any way our or the Seller’s liability for death or personal injury caused by our or the Seller’s negligence, or our or the Seller’s responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

7.3 You must follow any advice we or the Seller’s gives you to keep Products the Seller supply to you safe (including any instructions or product manuals provided with the Products). The Seller cannot accept liability for damage to Products it has supplied which is caused by your failure to follow this advice.

7.4 Nothing in this section 7 or elsewhere in our Terms & Conditions affects your statutory legal rights.

8. Notices

Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.

9. Events outside our control

Neither we nor the Seller will be liable or responsible for any failure to perform, or delay in performance of, any of our or the Seller’s obligations that is caused by events outside our or the Seller’s reasonable control.

10. Disputes

10.1 The Seller is responsible for responding to, and using best endeavours to resolve, issues that arise in relation to you which pertain to a Product, including its listing on the Marketplace.

10.2 If your dispute with the Seller cannot be resolved satisfactorily, you may submit a claim and may appeal to us for a refund. We may read the full communication between you and the Seller and will examine the case within a reasonable period. Both you and the Seller may at our discretion be required to submit further information regarding the sale. Based on this information, we will determine whether the sale was conducted in compliance with these Terms & Conditions and whether a refund should be offered.

11. General

11.1 If any of these Terms & Conditions are declared invalid, unlawful, or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.

11.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Marketplace, provided that any such change will not affect any purchases you have made before the change is implemented.

11.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.

11.4 You and we agree that English law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

12. Contact Us

12.1 If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to Contact Us.

13. Updates

13.1. We reserve the right to change these Terms & Conditions at any time. The latest version will be posted on this website and will take effect immediately upon posting.

13.2. These Terms & Conditions were last updated in August 2022.