Pharmacy-Only Medicines Terms & Conditions Menu

The following terms and conditions apply to your ordering of pharmacy-only medicines. These are additional to and supplement our general website terms and conditions which also apply. It is important that you understand and are comfortable with these terms and conditions before using the service and we encourage you to take time to read them.

Professional standards

The sale of Superdrug pharmacy-only medicines through ("Service") is operated by Superdrug using qualified pharmacists. All our pharmacists are governed by codes of professional ethics and conduct. You can view these professional conduct codes by visiting the General Pharmaceutical Council at

The pharmacists operate from registered pharmacy premises under General Pharmaceutical Council registered premises number 9010126 at:

Stadium Way
Dale Lane
South Elmsall
West Yorkshire


Please see our Privacy Policy for details of what information we collect and how we will use and protect it.


To use this Service you will be required to register and complete an online health questionnaire about your health and the reason for ordering the medicines. It is important that you disclose all relevant facts as this could affect the medicines and any advice you are, or are not, given by our pharmacists. By registering to use this Service and completing the online health questionnaire you confirm that the information you provide during this process is accurate and complete. You agree to update your registration information promptly if it changes. All personal information you provide will be kept secure and processed in accordance with our Privacy Policy.

Superdrug is under no obligation to accept a request for registration and reserves the right to suspend or terminate your use of this Service at any time if your continued use is considered to prejudice Superdrug or other users.

Age Restrictions

We only accept orders from persons aged 16 and over. By placing an order for pharmacy-only medicines, you are confirming that you are aged 16 or over.

Medicines for people other than yourself or your children

If a medicine is for a person other than yourself or one of your children, you will need to have the authority of the person who has requested that you order the medicine. If you place an order for the supply of another person's medicine you confirm that you have their authority to do so.


When we receive an order from you we will verify it against the information provided on the health questionnaire which you complete at the time of placing the order under this Service. In the event that there are any questions arising from this, we will try to contact you using the information in your registration. If we cannot contact you and we are unable to sell the item(s) we reserve the right to cancel the order.

When a binding agreement to supply is made

No order for pharmacy-only medicines placed by you will be binding on Superdrug until we have confirmed the order in writing to you (which may be by email). We reserve the right to reject any order for pharmacy-only medicines.

Non-Availability/Suitability of medicines

If any of the items on your order are not available, or are not suitable for sale through this Service, we will try to contact you using the information in your registration.

Your cancellation rights

We will start to process your order upon receipt. In accordance with our main terms and conditions, you may not cancel an order for medicines.


Nothing contained in these terms and conditions should be construed as medical, commercial, legal or other professional advice. Detailed professional advice should be obtained before taking or refraining from any action based on any of the information contained in these terms and conditions or any communications provided to you as a result of your use of this service.


Failure to abide by this warning could seriously damage your health.

Not all products are suitable for all medical ailments and occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. Please speak to one of our pharmacists if you are in any doubt before ordering.

If you would like to speak to a Superdrug pharmacist please refer to the telephone numbers using the store locator.

Use of this Service outside the UK

This Service is available in England, Wales, Scotland and Northern Ireland only.


If you have chosen next day delivery, provided one of our pharmacists is able to approve your order and does not need to request further information from you or provide further information to you, if your order is received by our pharmacists by:

  • 2pm Monday to Friday, you will receive your order by the next working day to the home or work address provided;
  • 5pm Monday to Friday, you can choose to collect your order from a Superdrug store from 1pm the next day. Note that collection is only available during store opening hours; as such please check your chosen store's opening hours.

If your order for medicines is part of a larger order containing other Superdrug products which are not provided under this Service: a) your order will be confirmed after a Superdrug pharmacist has approved your pharmacy-only medicine, and if the medicine is not approved you will be informed by one of our pharmacists; and b) you will receive your complete order only when all items are available (including the pharmacy-only medicines, where the sale of such medicines has been approved and confirmed to you in writing). Owing to the additional time required to check, approve and possibly request further information before a medicine can be provided, orders including pharmacy-only medicines may delay the time it takes to receive your complete order.

Postage and Packaging

All items are posted to the address provided by you in your registration or to an alternative address if directed by you. You acknowledge and accept that we have no control over the postal system and we have no liability in respect of items that are not received by you after we have dispatched them. Due to the nature of these products, we advise that either you or a chosen representative is able to receive the order and place it in a safe place. In the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.

Notification of errors

You should check the items delivered to you carefully and promptly upon receipt. If you believe that there may have been an error, or the items have been tampered with, you should contact us immediately and should not take or use any of the items.

Changes to any of our Terms and Conditions

We reserve the right to change these terms and conditions at any time. The new version will be posted on this website and will take effect immediately upon posting. If you use the website after the new terms and conditions have come into effect, you will be indicating your agreement to be bound by the new terms and conditions.

Nothing in these terms and conditions shall affect your statutory rights.