Terms of Use – Superdrug Smart Help AI Menu
Terms of Use – Superdrug Smart Help AI
About us
1.1 We are Superdrug Stores PLC (trading as Superdrug.com), a company registered in England and Wales under company registration number 00807043. Our registered office is at 51 Sydenham Road, Croydon, Surrey, CR0 2EU. Our VAT registration number GB777947160 and our Republic of Ireland VAT registration number is IE3346288LH.
1.2 If you have any questions about Superdrug Smart Help AI you should Contact Us | Superdrug., or if applicable, an appropriate healthcare professional.
1.3 These terms and conditions of use (Terms) explain how you may use Superdrug Smart Help AI. These Terms apply between Superdrug Stores PLC (we, us or our) and you, the person accessing or using Superdrug Smart Help AI (you or your). Superdrug Smart Help AI is currently not available on the Superdrug Mobile App.
1.4 You should read these Terms carefully before using Superdrug Smart Help AI. By submitting a question to Superdrug Smart Help AI, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you should stop using Superdrug Smart Help AI immediately.
How to start chatting with Superdrug Smart Help AI
2.1 To access Superdrug Smart Help AI click on the ‘Talk to Us’ icon located next to the search box on the Superdrug.com website. You can also find colourful pill-shaped buttons on our product pages that help you to start a conversation with the Smart Help AI.
2.2 Superdrug Smart Help AI understands everyday natural language and style of typing. You don’t need to worry about grammar or spelling as you type your questions.
2.3 You can close Superdrug Smart Help AI and come back to it at any time by clicking on the ‘Talk to Us’ button next to the Search box on the Superdrug.com website.
2.4 Superdrug Smart Help AI is provided by us to you free of charge for information purposes only.
How can Superdrug Smart Help AI help me
3.1 Superdrug Smart Help AI is here to you help you find the right products to buy. It will suggest next steps to refine its responses and provide product recommendations based on your answers. It can also answer questions about delivery, returns, refunds and other terms and conditions.
3.2 Ask Smart Help AI things like:
- Get help with something you're not yet an expert on:
"What skincare routine is best for oily skin?" - Learn more about a product or category:
"What's the difference between electric and manual toothbrushes?" - Find products that suit your needs:
"Can you recommend a fragrance-free moisturiser for sensitive skin?" - Ask about our policies: "What is the money back guarantee?"
3.3 Recommendations may feature Superdrug products or third party branded products sold through Superdrug.com. Recommendations may sometimes prioritise Superdrug own brand products and are generated automatically using information available on the Superdrug website. Recommendations may not include all products, services or options available through Superdrug. Recommendations may be influenced by factors such as product relevance, availability and merchandising. For the most up-to-date product information, always check the product page. If you order any goods, services or digital content listed by Superdrug Smart Help AI, separate terms and conditions will apply as set out here.
3.4 Superdrug Smart Help AI is powered by third party AI technology. Whilst all reasonable endeavours have been made to ensure responses are relevant, correct and free from bias, in exceptional cases some responses generated may be unreliable or offensive to some users. If you have any concerns, please Contact Us | Superdrug.
Infringing content
4.1 We reserve the right to delete access to Superdrug Smart Help AI where it is being used in an inappropriate manner or in breach of these Terms.
4.2 We will use reasonable efforts to identify and remove any content that is inappropriate, defamatory or infringes intellectual property rights when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.
4.3 If you believe that any content which is distributed or published by Superdrug Smart Help AI is inappropriate, defamatory or infringing any intellectual property rights, you should Contact Us | Superdrug.
What Superdrug Smart Help AI is not designed for
5.1 There may be times when Smart Help AI isn't able to answer your question. This could be because it doesn't have enough information, the topic is outside its intended use, or it's a type of question it isn't designed to answer. We're continually improving Smart Help AI to support more questions over time, but there will always be some topics it won't respond to.
5.2 Superdrug Smart Help AI does not provide professional, medical, dermatological or personalised treatment advice. Please consult a doctor or a pharmacist for any health-related queries. You may also consult Superdrug Online Doctor for professional guidance.
5.3 If you have a pre-existing condition, sexually transmitted disease, or if you are pregnant, trying to conceive or are breastfeeding, speak to a healthcare professional before purchasing any product or medicine.
5.4 If you are already using a medicine, remedy or other supplement, you should always ensure it is safe to start taking a new product alongside this. Always read the product information contained on the product description on Superdrug.com, including any warnings or restrictions listed, as well as the information on the product packaging and patient information leaflet (if provided) before taking any medicine or similar product. You will usually find the product description and any warnings on the Superdrug.com website by checking the page the product is located on.
5.5 The information on our website is not designed for use by healthcare professionals. The naming of any organisation or product on this website does not imply endorsement by Superdrug.com.
5.6 Information on the Superdrug.com website may not always be fully up to date. Whilst we try to do everything we can to bring you the trustworthy and reliable information that you expect from Superdrug, we cannot guarantee that every piece of information on our website is true, accurate or up to date at all times.
Your privacy and personal information
6.1 We ask that you do not share personal data relating to yourself or others in Superdrug Smart Help AI. Personal data includes any information that can identify you or another as an individual. This includes but is not limited to: names, addresses & locations, phone numbers, email addresses, date & place of birth, payment & financial information and health data.
6.2 For more information on how we process personal data and how you can exercise your rights, please read our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
Submitting information
7.1 While we try to make sure that Superdrug Smart Help AI is secure, we do not actively monitor or check whether information supplied to us is confidential, commercially sensitive or valuable.
7.2 Information supplied to us through Superdrug Smart Help AI will be kept confidential but it may be used to maintain, support and improve the service.
Intellectual Property
8.1 The intellectual property rights in Superdrug Smart Help AI and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from Superdrug Smart Help AI (Content) are owned by us and our licensors.
8.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
8.3 Nothing in these Terms grants you any legal rights in Superdrug Smart Help AI other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on Superdrug Smart Help AI (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within Superdrug.com.
8.4 Our trade marks and other trade marks and trade names may also be used on Superdrug Smart Help AI. Use by you of any trade marks within Superdrug Smart Help AI is strictly prohibited unless you have our prior written permission.
Accuracy of information and availability
9.1 We try to make sure that Superdrug Smart Help AI is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Any reliance that you may place on the information on Superdrug Smart Help AI is at your own risk.
9.2 We may suspend or terminate access or operation of Superdrug Smart Help AI at any time as we see fit.
9.3 Any Content is provided for your general information purposes only and has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
9.4 While we try to make sure that Superdrug Smart Help AI is available for your use, we do not promise that Superdrug Smart Help AI will be available at all times or that use will be uninterrupted.
Our responsibility to you
10.1 Smart Help AI is a free service which is used at your own risk. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
10.2 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
10.3 Always read the product information contained in the product description on Superdrug.com, including any warnings or restrictions listed. You will usually find the product description and any warnings on Superdrug.com by checking the page the product is located on.
General
Events beyond our control
11.1 We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.
No third party rights
11.2 No one other than us or you has any right to enforce any of these Terms.
Variation
11.3 No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on Superdrug Smart Help AI and by continuing to use and access Superdrug Smart Help AI following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
Complaint
11.4 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please Contact Us | Superdrug. as soon as possible.
Entire Agreement
11.5 These Terms constitute the entire agreement between you and us relating to your use of Superdrug Smart Help AI.
Severability
11.6 If one provision is found invalid or unenforceable, the remainder of the Terms continues to apply.
Waiver
11.7 If we delay or fail to exercise any right under these Terms, that delay or failure will not constitute a waiver of that right.
Governing law & jurisdiction
11.8 English law applies to these Terms. Any dispute between us arising out of or in connection with these Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom or the Republic of Ireland, in which case the applicable law of that part of the United Kingdom or the Republic of Ireland will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.