On Royal Mail strike action days, we will ship your order via DPD to ensure its arrival.
All orders made before 4pm, Monday - Friday, will be processed and shipped same day. Orders made after 4pm, will be processed and shipped the following working day. Orders made after 4pm on a Friday, will be processed and shipped on the following Monday.
We offer Standard or Express delivery for UK mainland customers only.
We hope you'll love your Superdrug Marketplace order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.
This excludes the following:
- perishable items (e.g. food and baby milk)
- items personalised for you
- sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)
Returned items must be unused and in their original packaging.
As we process all our orders promptly, if you have placed an order and realise you need to either change or cancel it, please raise a return request via your Superdrug online account or shipment confirmation email as soon as possible, so that we can deal with your request. After notifying us, we will request that the item be returned to us within 7 days using the instructions enclosed with your order. When you contact us, we will send you a FREEPOST returns address for the item. All you will need to do is print the label we send you, repackage the order in its original packaging and post it at your nearest Post Office. We strongly recommend you request a proof of posting receipt from the Post Office counter.