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Terms & Conditions for Product Returns Returns Policy For the returns policy section please add the wording below. Marketplace items cannot be returned via Superdrug Stores, Online Help Team or the Superdrug Warehouse. ​ Returns must be sent back to the Marketplace seller within 28 days of receipt. Please use the label provided in the parcel. If no label is available, please raise a ​ return request via your online account or shipment confirmation email.​ Stores are unable to accept Marketplace returns as the order was placed directly with the seller and therefore a refund cannot be actioned in store. At French Arabian Perfume Ltd, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, please review our return policy below: Eligibility for Return Items must be unused, in their original condition, and in the original packaging. Customers are responsible for return shipping costs, except under specific conditions (see below). Non-Returnable Items Items not in their original condition, seal opened or used damaged, or missing parts for reasons not due to our error. Items returned more than 30 days after delivery. Return Labels Return labels may be provided under certain conditions, such as if the item is received faulty or damaged. Proof of fault or damage (e.g., photos or videos) must be submitted to our customer service team for review. Partial Refunds (if applicable) Partial refunds may be granted in specific cases. Contact our customer service team for details. Shipping Return Shipping Address: French Arabian Perfume Ltd 395 George Rd Erdington, Birmingham B23 7RY United Kingdom Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted. Shipping times for exchanged products may vary depending on your location. Exchanges (if applicable) Exchanges are available only for items that are defective or damaged. To exchange for the same product: Email us at info@frencharabianperfume.com. Mail your item to: French Arabian Perfume Ltd, 395 George Rd, Erdington, Birmingham B23 7RY, United Kingdom. For any additional questions, please contact our customer service team at info@frencharabianperfume.com. We’re here to help!