We use Royal Mail and Evri for all deliveries. Orders are dispatched on working days (Monday–Friday). Orders placed before our daily order cut-off are processed and dispatched the same working day; orders placed after the cut-off are dispatched the next working day. Royal Mail Services used: Tracked 24 / Tracked 48 Evri Services used: Standard delivery/next day

Returns Policy Returning an unwanted item? We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've have made our returns simple: You can return any item within 28 days, including sale items or items purchased with promotional discounts. Items must be unworn,unwashed and unused with tags and labels still attached. Return item/enquiry after 28 days of receipt wont be accepted. Items must be returned with a valid receipt/proof of purchase. All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated). Aim to process returns within 5 working days. Please note that return process may take longer during public holidays. How to return Royal mail return portal: http://www.royalmail.com/track-my-return/create/8236 Use recorded delivery to ensure your package is track able as we are not responsible for package until we receive. (Recommend 2nd class signed for delivery via Royal mail). Return address: Elaina fashion, 144 Bradford road, Manchester, M40 7AS. Marketplace items cannot be returned via Superdrug Stores, Online Help Team or the Superdrug Warehouse. ​ Returns must be sent back to the Marketplace seller within 28 days of receipt. Please use the label provided in the parcel. If no label is available, please raise a​ return request via your online account or shipment confirmation email.​ ​ Stores are unable to accept Marketplace returns as the order was placed directly with the seller and therefore a refund cannot be actioned in store.​ ​