Order Cut-Off Time Orders placed before 14:00 (2:00pm) on a working day will be dispatched the same day, excluding weekends and Bank Holidays. Orders placed after 14:00, or on weekends and Bank Holidays, will be processed and dispatched the next working day. Courier & Delivery Services We use Royal Mail Tracked services for all deliveries, providing reliable and fully trackable shipping: Royal Mail Tracked 24® – Aim: next working day delivery after dispatch, excluding weekends and Bank Holidays Royal Mail Tracked 48® – Aim: delivery within 2 working days after dispatch, excluding weekends and Bank Holidays Please note that delivery times are estimates and may vary during peak periods or due to circumstances beyond our control.

Marketplace items cannot be returned via Superdrug Stores, Online Help Team or the Superdrug Warehouse. Returns must be sent back to the Marketplace seller within 28 days of receipt. Please use the label provided in the parcel. If no label is available please raise a return request via your online account or shipment confirmation email. Stores are unable to accept Marketplace returns as the order was placed directly with the seller and therefore a refund cannot be actioned in store.