Customers praise this light-hold texture lotion for providing natural, pliable control with subtle shine, a lightweight non-greasy feel, and easy reworkability and washout. It performs especially well on fine and curly hair, adding texture without stiffness. However, some users report inconsistency in formula weight across batches and a stronger or changing fragrance that not all customers like. Occasional reports note the product can feel heavy on certain batches. Business-relevant issues include slow delivery times and packaging/storage delays at the warehouse, which have impacted customer experience.