Overall customers praise this gentle, milky facial cleanser for its hydrating, velvety texture and suitability for everyday use and sensitive skin. Long-term users appreciate its lasting effects and pleasant scent, but many report issues with makeup removal (especially waterproof products), occasional residue/oily film, and sensitivity or breakouts for some. Packaging and product consistency reports (leaks, damaged bottles, flip-top or pump problems) and dissatisfaction with formula changes are recurring themes.