Customers consistently praise a gentle, creamy foaming cleanser that effectively deep-cleans pores, controls oil, and leaves skin hydrated—often described as delivering “glass skin” results. It's frequently cited as working best when used in a double-cleanse routine with the brand's oil cleanser and comes in a long-lasting bottle. However, some buyers report irritation in sensitive areas, strong fragrance, and possible formula variability or authenticity concerns. Packaging and delivery issues (opened boxes, packaging faults) and occasional product separation over time were also reported.