Overall, customers praise this rich moisturiser for delivering long-lasting hydration while feeling lightweight and non-greasy. It's frequently cited as particularly effective for dry or sensitive skin and is viewed as good value — many describe it as a staple or ‘miracle’ product. However, there are notable concerns about formula inconsistency and diminished fragrance in some batches. Operational issues also affect the experience, including missing promotional items, damaged packaging, lack of inner foil seals on current pots, and order fulfilment or refund problems.