Overall customers praise the product for its intense, long‑lasting moisturisation, especially on very dry areas like heels and elbows, and for soothing eczema and scars while leaving skin soft with a pleasant cocoa scent. However, several long‑time users report a noticeable and unwelcome formula and scent change; some customers reported irritant reactions and concerns about authenticity. A minority find it greasy or slow to absorb. Logistics and seller interactions (delivery issues, large packaging, returns/refunds) also affect the experience.