Overall customers are pleased with this gentle, lightweight detangling spray. It is widely praised for making brushing quick and reducing tears, leaving hair soft with a pleasant light scent. The product is popular among users with curly, long, and sensitive hair and is frequently used daily. While most feedback is positive, a minority of users reported dryness, rare increased shedding, and less effectiveness on very thick textured hair. Eye or facial contact produced irritation for some users, though no delivery or packaging issues were reported.