KopaDot , Beauty Tech, Hair Tools & Devices

KopaDot offers FREE tracked delivery on all orders. Orders placed before 12:00 PM (Monday to Friday) will be processed for dispatch, however please allow up to 2 working days for handling and dispatch. Delivery Services: UK Mainland: Next Working Day Delivery Northern Ireland, Scottish Highlands, Islands, and other non-mainland UK locations: Two-Day Delivery Couriers: Orders are shipped using DPD UK and Amazon Logistics, with all deliveries fully tracked. Tracking updates are sent directly to the customer's email address. Dispatch Schedule: Dispatch days: Monday to Friday No dispatches on weekends or UK bank holidays Order cut-off time: 12:00 PM While most orders arrive sooner, customers should allow up to 5 working days from order placement for delivery to account for processing, dispatch, and courier transit times.

Our promise to you If you are not entirely happy with your purchase from KopaDot, then as long as it is returned in the same condition as it was sent to you within the 30-day return period, we will provide you with a full refund. Making a refurbished return Please ensure the device is returned in its original packaging with all accessories** in the same condition as sold to receive a full refund. If you need to return your device to KopaDot for whatever reason, please email or speak to one of the team, and they will be happy to assist you. Please ensure you include your order reference and proof of purchase (if you still have it), so we know it’s your order! Ensure you take a backup of any information, personal data, software and other content on your device. You must do this before sending your device to us, as your device may be erased, replaced, and/or reformatted according to repair, replacement, or refund in line with the warranty and/or 30-day return policy. Remove all personal data from your device. Remove all security passwords on your device*. Please remove your SIM card if you wish to keep it, as it will not be returned. Ensure that Find My Phone has been erased from your iCloud or Google account*. * It will not be possible to repair/replace/refund items returned with these issues still associated with the device. **The cost of any used accessories will be deducted from the overall refund (where applicable). Brand New Phone Returns Return and Refund Policy (Restocking Fee) We hope you are satisfied with your purchase. However, if for any reason you wish to return a product, please read our return policy carefully. 1. Return Period If you are not entirely happy with your purchase from KopaDot, then as long as it is returned in the same condition (unopened, unused) as it was sent to you within the 30-day return period, we will provide you with a full refund. 2. Condition of the Product To qualify for a full refund, the returned product must be in new, unused, and resellable condition with all original packaging, accessories, and documentation. If the product has been opened, used, or the seal has been broken, it may no longer be considered in resellable condition, and a fee may apply. 3. Restocking Fee We do not charge any restocking fees. 4. Faulty Products If you receive a product that you believe is faulty, please contact our customer service team immediately to report the issue. We may require evidence of the fault (such as photographs or a detailed description) before approving the return. This will help us assess the issue promptly and ensure the product is indeed faulty. If the product is confirmed to be faulty, you are entitled to a full refund, replacement, or repair at no additional charge, including the cost of standard delivery. In such cases, no restocking fee will apply. Please note: If the product is returned without prior approval from our customer service team or if we determine the product has been damaged due to misuse, no refund or replacement will be issued. 5. Return Process To initiate a return, please contact us within 30 days of receiving your order. You will be provided with instructions for returning the item. The product must be returned within 30 days from the day you notify us of your intention to return. 6. Refund Process Once the product is received and inspected, we will process your refund within 10 days. Refunds will be issued to the original payment method. 7. Exclusions This return policy does not apply to: Products that have been used or damaged. 90-Day Warranty Returns for Used Phones Warranty Returns – in line with our 90-day limited warranty, if the device develops a technical fault relating to normal operation, then we will look to repair or exchange the product as quickly as possible for you to ensure you’re not without your phone for too long! To initiate a warranty return, simply email us with a description of the issue and any steps you’ve taken to resolve it. We’ll then guide you through the next steps. For a change of mind return, the cost of postage is your responsibility. Marketplace items cannot be returned via Superdrug Stores, Online Help Team or the Superdrug Warehouse. ​ ​ Returns must be sent back to the Marketplace seller within 28 days of receipt. Please use the label provided in the parcel. If no label is available, please raise a ​ return request via your online account or shipment confirmation email.​​ Stores are unable to accept Marketplace returns as the order was placed directly with the seller and therefore a refund cannot be actioned in store. Delivery Details Please send the return item to the following address along with your order number so we know who it belongs to: KopaDot 10 Duke Street, Suite 6a Liverpool, L1 5AS United Kingdom The limited warranty is to only cover manufacturer faults and does NOT cover/include the following: Damage caused by improper use on purpose or by accident Damage caused by liquid Intentional damage Damage caused by dropping the product or intentional mistreatment Damage from any unauthorised repair or modifications to the device—including jailbreaking and unlocking. Improper use of accessories Faults or damage from normal use—e.g., scratches to touchscreen Battery life—We set our acceptable minimum battery health percentage to be 80% of the original manufacturer’s capacity. Contact Us Registered Address: 10 Duke Street, Suite 6a, Liverpool, L1 5AS, United Kingdom Email: sales@kopadot.co.uk Phone: +44 808 502 0414 Customer Support Hours Monday – Friday: 09:00 AM – 05:00 PM Saturday & Sunday: Closed Time Zone: (GMT+00:00) Greenwich Mean Time (London) Response Time: We respond within one business day