The Customer’s order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Order Confirmation, unless there are exceptional circumstances. The approximate term of delivery is 28 days from the date of the Order Confirmation (where payment is made by credit card) or from receipt of the document certifying payment by wire transfer. The delivery date will be arranged by JHTD in accordance with our operators in the area of the delivery and will vary based on the delivery address, type of Products and other relevant factors.

We hope you'll love your Superdrug order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resealable condition within 28 days of receipt. This excludes the following: • perishable items (e.g. food and baby milk) • Medicines • Items personalized for you • Sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered) Returned items must be unused and in their original packaging. Please use the label provided in the parcel. If no label is available, please raise a return request via your online account or shipment confirmation email