8COM STORES , 8 Specialised Stores, One Shopping Destination

Delivery Services, Order Cut-Off Times & Couriers Delivery Services: We fulfil customer orders directly from our own warehouse, managing order processing, packing, and dispatch in accordance with marketplace requirements. Order Cut-Off Time: The order cut-off time is 11:00 PM UK time. Orders received before the cut-off are processed in accordance with our warehouse operating schedule and dispatched as soon as operationally possible. Working Days & Public Holidays: Our warehouse operates on Saturdays. Sundays are non-working days, and no orders are dispatched on public holidays. Orders received on Sundays or public holidays are processed on the next available working day. Couriers Used: We work with the following courier partners: • DHL • Royal Mail • An Post • SMSA The appropriate courier is selected based on the delivery destination, service availability, and shipping requirements. Order Tracking: Tracking information is provided where available, allowing customers to monitor their shipments throughout the delivery process. Dispatch & Delivery Management: Orders are securely packed and dispatched directly from our own warehouse. Delivery times depend on the destination and the selected shipping service.

Marketplace items cannot be returned via Superdrug Stores, Online Help Team or the Superdrug Warehouse. Returns must be sent back to the Marketplace seller within 28 days of receipt. Please use the label provided in the parcel. If no label is available please raise a return request via your online account or shipment confirmation email. Stores are unable to accept Marketplace returns as the order was placed directly with the seller and therefore a refund cannot be actioned in store.