Customers generally praise the liquid lip colour for bold pigmentation and long wear, calling it reliable for extended events. However, many users report issues with tackiness, dryness, and formula instability (oil separation). Shade consistency is a problem — some shades oxidize or appear darker than images and performance varies by shade and batch. Packaging and fulfilment problems (opened/tampered items, damaged or repackaged parcels, and difficult replacements/returns) negatively affect the buying experience, with mixed retailer responsiveness.