Customers generally praise the luxurious satin and velvet lipsticks for rich colour payoff, smooth application and comfortable hydration. The distinctive engraved mirrored cases are appreciated for elegance and refillability, though several customers reported issues with colour accuracy, inconsistent longevity, and occasional drying in some matte formulas. Delivery and packaging problems and confusion about case/refill compatibility appear occasionally, but responsive replacement service has been noted by some.