Customers appreciate the premium mirrored lipstick and decorative cases for their luxurious design, creamy texture and flattering shades. The personalised engraving and refillable concept are seen as valuable features. However, there are recurring issues with colour accuracy, variable longevity across shades, and occasional design flaws in case closures. Fulfilment and engraving inconsistencies, delivery problems, and confusion around refills also affect the experience, though customer service is generally responsive when replacements are needed.