Customers praise the brand's premium mirrored cases and luxurious formulas—satin and velvet—highlighting rich colour payoff, comfort, and attractive engraving. However, reports note inconsistency in shade matching, variable longevity (some formulas wear shorter than expected), dryness in certain mattes, and occasional design issues with older refills and mirror closures. Shipping and service problems (delays, damage, missing/poor engraving, return difficulties, and stock/fulfilment inconsistencies) also affect the overall experience.