Customers appreciate the luxurious feel and finishes of the satin and velvet lipsticks, especially the rich colour payoff, smooth application and comfortable hydration. The engraved mirrored cases are a standout feature, often described as gift-like jewellery. However, several customers report inconsistency in longevity and colour accuracy versus online images, with some formulas drying in certain users. Issues with case/refill compatibility, occasional damaged items, delivery delays and mixed customer service responsiveness also affect experience.