Overall customers appreciate the product for its natural, buildable coverage, hydration and long-lasting wear with a good shade range and lightweight feel. However, there's a notable portion of users reporting issues after a reformulation — irritation, dryness, cakey texture, poor blendability and oxidation. While packaging and pump design are praised, problems such as wrong shade deliveries, partial fulfilments and occasional lost items in transit affect the purchase experience. Customer service generally responds with replacements or refunds, but persistent concerns remain about the new formula and calls to revert to the previous version.