Customers find the matte concealer offers very high coverage, strong pigmentation, long wear, and good value. It is especially favored by those with oily skin and for spot concealing. However, users report the formula dries extremely fast which makes blending difficult and can lead to cakey finish or uneven application. Shade matching and consistency issues have caused frustration with online ordering and some quality-control incidents (e.g., receiving used items). Shipping problems like lost or delayed parcels were also mentioned.