Customers generally find this volumising mascara reliable, praising its intense black pigment, buildable volume and non-clumping formula. Many report long-lasting, smudge-resistant performance with an easy-to-use bristle wand that delivers defined lashes ranging from natural to dramatic looks. However, experiences vary: some users encounter dry or flaky product, inconsistent length/lift, and variability in wand size. There are also recurring issues related to stock quality and consistency over time (dry arrivals, missing security strips, and formula changes).