Customers overall praise the eyeshadow singles for strong pigmentation, smooth blendable texture, durable wear and the convenience of a refillable custom palette. The range of colours and availability of matte and shimmer finishes suit both everyday and dramatic looks. However, some users report inconsistent glitter payoff, a few shades that fade upon blending, and occasional crumbly pans. Shipping and fulfillment are generally good when buying direct, but third-party retailers sometimes cause fulfillment errors and product damage in transit; availability concerns and discontinued shades also frustrate customers.