Overall positive feedback: customers like the creamy, highly pigmented formula that glides on smoothly, with reliable staying power for many users and good value for the price. The included smudger and variety of shades are frequently mentioned as helpful. However, several durability and fit issues arise: the pencil tip can be fragile and snap, the thicker pencil diameter causes difficulty for some, and the formula is not fully waterproof for all users. A minority report irritation on the waterline and issues with packaging or receiving different shades than expected.