Customers generally like this lightweight volumising shampoo for fine or flat hair. Many report immediate root lift, a soft manageable finish and a pleasant salon-fresh scent. The product lathers and rinses well. However a minority of users report a formula change that made the shampoo heavier, with some experiencing dryness or increased hair breakage. There are also operational issues: occasional packaging leaks and transit damage, difficulty sourcing preferred original variants in some regions, and delays in refunds or fulfilment for damaged items. Promotions sometimes included free samples, which were appreciated.