Customers overwhelmingly praise the shampoo for its luxurious, long‑lasting fragrance and its ability to smooth frizz, improve softness, add shine, and provide gentle cleansing. However, results vary by hair type — some users report dryness while others report greasiness — and many feel the bottle is small for the premium price. A few customers reported damaged or leaky bottles and expressed concerns about inconsistent formula or batch quality; customer service is generally prompt but sometimes limited.