Overall customers find the shampoo effective for daily cleansing—removing oil and providing good lather, easy rinsing, and manageable hair—especially for fine or oily hair. However, many buyers are unhappy with a recent reformulation that introduced a strong citrus‑mint scent and menthol/tingling sensation; some also report the new formula leaves hair dry or stripped. Shipping and fulfillment issues (partial fills, delivery errors) and slow customer support are additional concerns.