Customers generally report that the product provides noticeable moisturising and detangling benefits, leaving hair softer, shinier and more manageable. The distinctive fragrance is long-lasting and liked by many reviewers. Many users feel the product offers good value for money and works across a range of hair types when used with the matching conditioner. However, experiences vary: a minority report greasiness or a drying/straw-like texture on certain hair types. Some packaging and manufacturing issues were reported, including hard-to-squeeze bottles, damaged packaging on arrival, and occasional spray/pump failures. There are also concerns about missing ingredient or toxicity labelling after partial use.