Customers find the daily conditioner effective at softening hair and improving manageability, with a cooling menthol note that many find refreshing. The scent is polarising—some praise it as invigorating while others call it overpowering. Texture and rinse performance are generally praised, but there are recurring issues with scalp irritation, dryness or thinning sensations, and inconsistent product consistency across batches or shipments. Packaging and shipping quality have also impacted customer satisfaction.