Customers praise the fragrance for a lasting, floral-led scent profile, elegant bottle design and the convenience of a refill option. Many reviewers mention frequent compliments and good overall value. However, some users report concerns about a reformulation affecting scent. Delivery and fulfillment issues such as next-day delivery failures, misdirected parcels, missing promotional gifts, and confusing online ordering were also noted. In-store experiences are mixed: store collection and in-store service are often praised, while shipping and order accuracy sometimes fall short. Samples are commonly received and positively viewed.