Customers appreciate portable atomisers for being easy to refill, delivering a fine spray, and being travel-friendly. Many value secure lids, visible reservoirs and compact size, while some also note good value. However, common issues include pump durability over time, nozzle compatibility problems, occasional leaking and internal connection faults. Store-related problems affect the customer experience: restrictive or inconsistent in-store refill policies, misleading refill advertising, staff lacking knowledge, unfilled click-and-collect items, stock shortages, and receiving non-functional units from stores.