What is Pharmacy First?

Pharmacy First is a service that allows you to get advice and treatment from a pharmacist for minor ailments, without needing to see a GP or visit a hospital. The service aims to make the best use of pharmacists' skills and reduce pressure on other parts of the health system.

Who can use Pharmacy First?

You do not need a prescription or an appointment to access the service. You can visit any of our +160 Superdrug Pharmacies in England and have a consultation with a Pharmacist in a private consultation room.

Find a Pharmacy

What conditions can Pharmacy First treat?

Pharmacy First can treat a range of minor ailments, such as:

  • Earache (children aged 1- 17 years old)
  • Impetigo (adults and children aged 1 year and over)
  • Infected insect bites and stings (adults and children aged 1 year and over)
  • Shingles (adults aged 18 years and over)
  • Sore Throat (adults and children aged 5 years and over)
  • Sinusitis (adults and children over 12 years old)
  • Uncomplicated urinary tract infection (UTI) in women (aged 16 to 64 years)

If you have a condition that is not listed above, you can still ask your pharmacist for advice. They may be able to refer you to another service or suggest an over-the-counter medicine that can help.

How does Pharmacy First work?

If you have a minor ailment, you can go to any Superdrug pharmacy in England and ask for a consultation. You will need to provide your name, date of birth and NHS number. The pharmacist will ask you some questions about your symptoms, medical history and any other medicines you are taking.

They will then assess your condition and advise you on the best course of action. This may include:

  • giving you self-care advice and tips on how to manage your condition at home
  • supplying you with a medicine that can treat your condition, free of charge if you are eligible for free prescriptions
  • referring you to another health service, such as your GP, a nurse or a specialist, if your condition is more serious or needs further investigation

The consultation will usually take around 10 minutes, but it may vary depending on your condition.


What are the benefits of Pharmacy First?

Pharmacy First can help you access health care more quickly and conveniently, without having to wait for a GP appointment or go to a hospital. Pharmacy First can also benefit the NHS by freeing up GP and hospital appointments for people who need them more urgently.

More information on the conditions that Pharmacy First can treat: