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As a Customer, you are very important to us and we would love to hear what you think.
We always strive to make sure our customers experience that Superdrug Feeling whenever they're in our stores, shopping on our website or having contact with our Customer Team. We pride ourselves on looking for that special ingredient when we recruit our staff, that special something that shows that they care about what they do and that they have willingness to want to help.
Sharneen and Natalie both work as part of the Superdrug Customer Team based in Liverpool; They're part of our team that look after answering your calls, emails, letters and tweets. We thought it would be great idea to put some faces to the names of the team so that you can learn a little bit more about our dedicated customer team who are here to help you when you need them.
When I’m not in work I’m coaching a girl’s football team, studying and spending time with friends and family. I also do a lot of running and going on big walks with my 4 dogs. Working for the Customer Team has taught me a lot, especially in my day to day life. You’re dealing with people who need help in all kinds of different ways and this has really given me a great opportunity to learn how to problem solve. Not only do I learn things by doing this job I also gain a lot of self-satisfaction knowing that I can help customers and put a smile back on their faces.
Whilst working for Superdrug, I've been lucky enough to go to an amazing makeup conferences and I love my fab staff discount on Superdrug own brand products and also their exclusives like the B.range. The B,range foundation is my all-time favourite, I used to work as a makeup artist and could never find a foundation I liked, but since working for Superdrug I’ve found my perfect match.”
Working in customer services for me is such an enjoyable experience and also a great learning curve. I get to speak to people from all walks of life and I love getting the chance to help them; there’s a great satisfaction that comes with this job, I love talking to our customer and hearing their feedback and being in a position to help them. It’s amazing how many different people I get to speak to on a daily basis and I love to talk.
I buy a lot of products from Superdrug myself, I love the great value and wide ranges of products. The Dead Sea mineral purifying clay mask is one of my pampering favourites, it’s great for when you want to relax after a long day with a good book. The B. range products are also a great buy, the makeup is perfect for me and so easy to apply and wear, especially when I’m off out with my friends for a meal or to go and see a film.”