Person on a laptop at homespeaking to a Doctor who is visible on the laptop screen.

How many times have you called your local GP surgery to find out there are no appointments available that day? Or waited all morning on hold to be told the next appointment was in 10 days’ time? It sounds all too familiar, right?

Well, next time you need a doctor’s appointment you can now use The GP Service at Superdrug! Our newest digital service is now live and here’s everything you need to know…

Woman using a laptop for a video call with a doctor

How does The GP Service work?

The GP Service is available online 365 days a year and provides you with a convenient way to receive doctor’s advice, treatments, and a diagnoses for common medical conditions via our online consultation platform.

Our service works in 4 simple steps:

  1. Create an account
  2. Book an appointment
  3. See a doctor
  4. Instant processing

Our online platforms allows our patients to interact with a qualified doctor (you can see more information on our wonderful team here: meet the doctors) in a safe and discreet environment, either via an online form assessment or via the live chat feature.

The process really is as straightforward as that!

Who can access the service?

The GP Service offers private medical non-emergency treatment to anyone over the age of 18 who is living in the UK. Unfortunately, our doctors are unable to assess anyone under the age of 18 or speak to someone on behalf of somebody else.

Our service is not suitable for emergency medical care or diagnoses, if you think you need urgent support then please call 999 or seek out alternative emergency medical care.

How do I get a prescription via The GP Service?

During your consultation, our qualified doctor will determine the correct prescription for you, if necessary.

Any medication you are prescribed will be electronically sent to your chosen local Superdrug Pharmacy immediately after your consultation for processing. Once your prescription is ready for collection, you will be notified by email.

All of our Superdrug Pharmacies, that are affiliated with The GP Service, are UK based and registered with the General Pharmaceutical Council and will stock most general medications or will be able to get it within 24-hours. So, you should never have to wait too long before you can pick up your treatment!

Do I have to pay for the service?

Yes, as we are a private medical service and not part of the NHS, you will need to pay for using our services. Consultations are £25 and last for 10 minutes; prescription processing is £7.95; and fit and referral letters are £15 each.

Will my GP know about my consultation?

Our doctors will share your consultation notes with your GP unless you specifically opt out of this when you register. You will see this question nice and clearly when you create your account, so the choice is yours.

 

The GP Service is here to serve your health needs and appointments are available today!