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Superdrug Online Returns Procedure

This Policy should be read together with our Terms & Conditions.

To return online purchases by Post

  • You can only return an item by post if you ordered it online. Anything bought in-store should be returned to a store.
  • There is no need to contact us before sending a return.
  • Please fill out the Return Summary section on the right-hand side of the Parcel Summary which will have been included in the parcel in which your order was delivered.
  • Please enter the quantity of the items you are returning and select a reason for return from one of the listed options.
  • Detach the Return Summary and Freepost Returns Label from the Parcel Summary.
  • Place the Return Summary along with the items you are returning inside the parcel.
  • Attach the Freepost Returns Label to the outside of the parcel by removing the adhesive backing.
  • Take the parcel to your local Post Office.
  • When you use our Freepost Returns Label, postage is free from UK addresses for parcels under 5kg in weight and 61cm x 46cm x 46cm in size. Any parcels that exceed the weight and size will be charged at standard Royal Mail charges.
  • Please get a receipt from the post office as proof of postage.
  • Please keep the Parcel Summary displaying your order details and quote your order reference on all correspondence with us.
  • All returns must be sent to Customer Returns Manager, Superdrug Stores plc, Stadium Way, South Elmsall, Pontefract, West Yorkshire WF9 2XR.

To return online purchases to our Stores

We do not accept returns of products bought online in-store. This is because some prices, products and offers are exclusive to and therefore we cannot process a refund in-store.

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