Superdrug
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  • Help Centre - Online Returns Procedure

    We hope you’ll love your Superdrug order but if you want to return any of it we will happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.

    This excludes the following;
    (a) perishable items (e.g. food and baby milk)
    (b) medicines
    (c) items personalised for you
    (d) sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

    Returned items must be unused and in their original packaging. This excludes the Superdrug Own Brand 100% Satisfaction Guarantee.
    You can either return your items to your local store or send back to us using the free-post label inside your order.

    Return to store

    Returning all or part of your order to store is easy; all you need to do is bring the following;
    • Dispatch note/ order invoice (this is sent with your order inside the box)
    • The payment card used to place the order (if payment was made with PayPal then bring the payment card attached to the PayPal account)

    Return by post

    You can also easily return all or part of your order by post for free, just follow these instructions;
    •Complete the Return Summary section at the bottom of the Parcel Summary which will have been included in the parcel.
    •Please detail the product, quantity returning and the reason code as detailed in the return section.
    •Detach the Return Summary and the Freepost Returns Label from the Parcel Summary.
    •Place the Return Summary along with the items you are returning inside the parcel.
    •Attach the Freepost Returns Label to the outside of the parcel by removing the adhesive backing.
    •Take the parcel to your local Post Office.

    When you use our Freepost Returns Label, postage is free from UK and Republic of Ireland addresses for parcels under 5kg in weight and 61cm x 46cm x 46cm in size. Any parcels that exceed the weight and size will be charged at standard Royal Mail (UK) and An Post (Republic of Ireland) charges.

    Make sure that you get a proof of postage receipt from the post office.

    All returns must be sent to;
    Customer Returns Manager,
    Superdrug Stores plc

    Stadium Way
    South Elmsall
    Pontefract
    West Yorkshire
    WF9 2XR.

    We will send you an e-mail to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.

    All Health & Beautycard points earned against any item(s) you return for a refund will be deducted from your card balance.

    Superdrug is only able to offer exchanges to eligible website purchased products when returned to store. We are unable to offer exchanges on website products returned to our warehouse.

    Returning products supplied by a 3rd Party

    Some of the products we sell are sent our directly from our suppliers. If your products were supplied by a 3rd party, you'll receive a document labelled ‘Returns Information’ with your order.
    Please check the ‘Returns Information’ document and follow the steps to return the product directly to the 3rd party supplier.
    Our stores are unable to accept these returns as Superdrug do not handle these products directly

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    Post

    The Superdrug Customer Team
    118 Beddington Lane
    Croydon Surrey
    CR0 4TB

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    Twitter

    @superdrughelp

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    Email

    help@superdrug.com
    or fill out our simple contact form

  •  

    Phone

    United Kingdom
    03456 710 709

    Republic of Ireland
    189 094 9899

  •  

    Phone

    United Kingdom
    03456 710 709

    Republic of Ireland
    1 890 949 899

  •  

    Email

    help@superdrug.com

  •  

    Twitter

    @superdrughelp

  •  

    Post

    The Superdrug Customer Team
    118 Beddington Lane
    Croydon Surrey
    CR0 4TB