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Frequently Asked Questions

Where do you deliver?

We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands).

Royal Mail will only deliver to BFPO address located in the UK. BFPO will not accept any orders containing aerosols or flammable products. Customers are advised that Express Delivery is not available for BFPO orders.

Express delivery is also not available for orders from the Channel Islands.

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Do you offer free delivery?

Free deliveries are available when you spend £35* or more in a single transaction and choose the “Standard Delivery” service.

* The free delivery offer applies to the Standard Delivery service only on orders of £35 or more (excluding gift wrap and delivery charge). The minimum order value to qualify for the free delivery offer may vary for promotional code offers.

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What are your delivery services?

Standard Delivery: 2 - 4 working days. Cost £3.

Free delivery for orders over £35*.

Express Delivery: Next working day. Cost £4.50.

Please note the following:

  • Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day.
  • Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday.
  • Delivery will be through Royal Mail or Parcel Force.
  • Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.
  • All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

* The free delivery offer applies to the Standard Delivery service only on orders of £35 or more (excluding gift wrap and delivery charge). The minimum order value to qualify for the free delivery offer may vary for promotional code offers.

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How do I tracking my order?

You will be able to track your order by visiting Your Account, signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed, when the payment has been authorised and then when the order has been despatched.

If the estimated delivery date passes and you have not received all of your order, please contact our Customer Services team at help@superdrug.com or on 0845 6710709.

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What is your returns procedure?

To return online purchases by Post

  • There is no need to telephone us when sending a return.
  • Please fill out the Return Summary section on the right-hand side of the Parcel Summary which will have been included in the parcel in which your order was delivered.
  • Please enter the quantity of the items you are returning and select a reason for return from one of the listed options.
  • Please confirm whether you would like a refund or an exchange on the item.
  • Detach the Return Summary and Freepost Returns Label from the Parcel Summary.
  • Place the Return Summary along with the items you are returning inside the parcel, and attach the Freepost Returns Label to the outside of the parcel by removing the adhesive backing.
  • Take the parcel to your local Post Office.
  • Please keep the Parcel Summary displaying your order details for your reference and quote your order reference specified there on all correspondence.

To return online purchases to our Stores

We recommend that any products bought from www.Superdrug.com are returned by post using the Freepost Returns Label found on the Parcel Summary that will have been included in the parcel in which your order was delivered. This is because some prices, products and offers are exclusive to www.superdrug.com and therefore we cannot process a refund in-store.

Returning non-online purchases

If you have a product which you have purchased at one of our stores, rather than through our Site, and which you wish to return, please contact your local store or our Customer Services team at customer.relations@uk.aswatson.com or on 0800 0961055.

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I've forgotten my password, how do I get a new one?

Don't worry if you have forgotten your password, just click on Sign in on Superdrug.com, then click on Forgotten Password?, enter your email address and your password will be emailed directly to you.

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If I have a problem who can I email?

If you need help or information and are having difficulties finding it on our site, you can email our Customer Services team at help@superdrug.com at any time.

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Who can help me with a technical query?

Our team of advisors will be happy to help you with any technical query you might have regarding using our site. To contact us please email help@superdrug.com.

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How can I contact Superdrug in writing?

Write to Customer Services

118 Beddington Lane
Croydon
Surrey
CR0 4TB

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What if I have a corporate query for Head Office?

Write to the appropriate department at

118 Beddington Lane
Croydon
Surrey
CR0 4TB

Or call 020 8684 7000

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I'm interested in a career with Superdrug.

Click here for Job Vacancies

Or write to us at

Admail 838
Croydon
Surrey
CR9 4WZ

Or email us at customer.relations@uk.aswatson.com

Or call us on 0800 096 1055

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How do I checkout once I've been shopping?

Once you are ready to purchase the products you have added to your basket, click on the my basket icon in the top righthand corner of the website.

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Superdrug promotions

For products that are on promotion, for example 'Buy one get one free' or 'Free product' offers, you must also add the 'free' product to your basket, as you would in store. The discount will then be calculated on the 'Order Summary' page.

For promotions based on 'Buy one get one free', '3 for 2' etc, where you'll receive a free product. The discount is always calculated on the cheapest item(s) in your basket.

Promotion Codes & Vouchers

Promotion codes & vouchers can not be used in conjunction with any other other.

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