- Promotional discounts, vouchers and delivery charges will be applied at the checkout page
- For products that are on promotion, for example 'Buy one get one free' or '3 for 2' offers, you must also add the 'free' product to your basket as you would in store. (Please note this excludes gifts with purchases*) The discount will then be calculated at the "checkout" page.
- *If your order is subject to a 'free gift with purchase' offer, please note that this will be sent out automatically with your order and will not show as itemised in the checkout, or on your invoice. Also please note that free gift is subject to availability
- If your basket includes items with more than one promotional offer, you may be asked to select the discount you would like to apply to your order
Where we deliver
We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands) and BFPO (UK Only).
- Standard Delivery: FREE on all orders £10 and over, £3 for all orders under £10 : Normally 3-5 working days
- Express Delivery Next working day (order before 2pm): £5.50
- NEW FREE Collect in Store (available to pick up within 5 working days) Click here to find out more about Collect in Store
Please note the following:
- Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day.
- Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday.
- Delivery will be through Royal Mail or Parcel Force.
- Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.
- All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
- Royal Mail will only deliver to BFPO address located in the UK.
- We cannot ship orders containing aerosols or flammable products to BFPO addresses.
- Customers are advised that Express Delivery is not available for BFPO, Channel Island or Isle of Wight orders