About Beautycard

Why ‘Beautycard’?

We believe that beauty is all about feeling good inside and out, but it shouldn’t have to cost a fortune. So whether it’s the latest serum, shampoo or supplement, we’re committed to offering you great value, as well as the opportunity to earn lots of Beautycard points too!

Is the Beautycard just for women?

We realise that our card may appeal more to our female customers but we welcome anyone to become a Beautycard member (as long as they’re over 14!) Indeed you’ll see lots of points promotions on our male ranges too; so whatever you’re buying and whoever you’re buying for, you’ll soon see your points stack up.

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Applying for a Beautycard

How can I get a Beautycard?

You can pick up a Beautycard in any Superdrug store in the UK. Find your nearest one here.

As soon as you have your Beautycard you can start earning points on it straight away, but to spend points you will need to register your card first.

How do I register my Beautycard?

The quickest and easiest way to register your card is online at superdrug.com/beautycard

Alternatively you can complete the paper application form available instore: simply tear off the form, fill in your details in capital letters and using a black ballpoint pen, moisten and seal the edges and pop it in the post (its free to post so you don’t need to attach a stamp).

Please bear in mind that if you complete a paper application form then you won’t be able to earn points online at superdrug.com. To earn points at superdrug.com then you will need to register your card online before you place your order.

Can I register over the phone?

Unfortunately it is not possible to register over the phone at this time.

Why do I need to give my personal information when I register?

By giving us your personal details such as name and date of birth, it helps us to make sure we're sending you the offers, news and recommendations that we think fit you best.

Plus if you let us know what your favourite brands are then we can make sure that you’re first in line to receive exclusive offers, bonus points and promotions on those brands.

Please be assured that we take your privacy and the protection of your personal information very seriously. Please see our privacy policy for more information.

Do I have to be a certain age to have a Beautycard?

Yes, for legal reasons you need to be at least 14 years old. Just so you know, if you're 14 or 15 then you'll need to get your parent or guardian's consent first and we won't send you any Beautycard marketing by phone, email or to your home address.

I registered my Beautycard by post but haven’t had any confirmation back, can I still spend my points?

You need to have registered your Beautycard and have received confirmation that your registration has been successful before you can spend your points.

Once we have received your application and it has been accepted then you will be sent a welcome pack either by email or in the post. Please allow 10 working days for the posted pack to reach you.

If after this time you still haven’t received any confirmation from us then please call our Loyalty Helpline on 08445 464747*.

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Earning points

How do I earn points?

You will earn 1 point for every £1 you spend instore and online at superdrug.com.

To earn points instore, simply present your Beautycard to the cashier when you are paying and your points will be awarded to your account.

To earn points online, make sure you have registered your Beautycard online at superdrug.com/beautycard. As long as your card has been registered online then your points will automatically be awarded to your account when your order is dispatched.

Can I earn points on anything?

You can earn points on nearly everything instore and online, but there are a few exceptions: stamps, mobile top-up, prescription medicines, infant milk formula and the purchase of gift cards.

Is there a limit to how many points I can earn?

No we don’t want to limit how much value our customers can get back from their Beautycard so you can earn as many points as you like!

Can I earn points online?

Yes, you can earn points on every order at superdrug.com. Just register your Beautycard at superdrug.com/beautycard before you checkout, and your points will automatically be awarded once your order has been dispatched.

Even if you’re not shopping at superdrug.com it’s still worth registering your card online as it allows you to:

• Check your points balance at a glance
• Update your details quickly and easily
• Sign up to our exclusive, email-only offers for Beautycard members

If you have any problems registering or using your Beautycard online then please contact us on 08445 464747*.

How can I check how many points I’ve got?

Your points balance will be printed on the bottom of your receipt every time you shop instore and you can also check how many points you have online (once you have registered your Beautycard at superdrug.com/beautycard)

I think I’m missing some points, what do I do?

Points can take up to 24 hours to show on your account.
If you still think that you may be missing some points then please call our Loyalty Helpline on 08445 464747*.

I forgot to take my Beautycard shopping with me. Can I go back and have my points added?

Unfortunately we cannot add points to your Beautycard after you have completed your purchase and appreciate your understanding about this. With this in mind, please make sure that you take your Beautycard with you and present it to the cashier when you are paying. With online shopping, please make sure that you have registered your Beautycard online before you place your order.

How can I earn more points?

Look out for our stunning bonus point promotions every time you shop instore and online that will help you earn even faster.

You can also receive more opportunities to boost your points balance if you sign up to our emails, as we often have exclusive email-only promotions that you won’t hear about anywhere else.

How long do my points last for?

To keep your Beautycard account open you need to have used your Beautycard in the last 12 months. If you haven’t used your Beautycard in the last 12 months then we will consider that you have left the Beautycard scheme and your account will be closed and any points that you have earned will be lost.

If you keep your Beautycard account open (by using your card within 12 months) then you’ll have 24 months to spend any points that you earn.

Will I still be able to recieve discount with my NUS Extra card and still earn Beautycard points?

Yes, simply present your valid NUS Extra card along with your Beautycard to the cashier and you'll receive 10% discount off the total value of your shopping basket as well as earning Beautycard points too! The number of Beautycard points you receive will be based on the value of your shopping after discount.

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Spending points

How do I spend my points?

Before you can spend any points you have earned you must first have registered your Beautycard. The easiest and fastest way to register is online at superdrug.com/beautycard.

Every 100 points are worth £1 for you to spend instore, and you can spend your points in multiples of 100. For example, if you are buying a moisturiser that costs £3.50 and you have 420 points then you can choose to spend either: 100 points (worth £1), 200 points (worth £2) or 300 points (worth £3). You can then pay the difference in cash or using your normal payment card.

To spend your points, simply present your Beautycard to the cashier when you are paying and advise them on how many points you would like to spend.

Can I spend my points on anything?

You can spend your points on nearly anything instore, but there are a few exceptions: stamps, mobile top-up, prescription medicines, infant milk formula and the purchase of gift cards.

Can I spend my points online?

Unfortunately you can’t currently spend your points online at superdrug.com.

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Managing your account

How do I update my details?

The quickest and easiest way of updating your details (or changing your favourite brands) is online once you have registered your card at superdrug.com/beautycard.

Simply login to My Account and click through to the sections that you want to update.

If you haven't registered online you can update your details by calling our Loyalty Helpline on 08445 464747*.

How can I start receiving email offers?

We often send out email-only offers, so to make sure you don’t miss out simply give us your email address and opt into receiving emails from us.

You can update your communication preferences from My Account.

My card has been lost/stolen/damaged, how do I replace it?

If your Beautycard has been lost or stolen, or you think someone has become aware of your password or account number then please refer to one of the following two processes for replacing your card:

If your Beautycard was registered online:

• Pick up a new Beautycard instore
• Login to My Account and click 'Lost/stolen card'
• Follow the instructions to add your new card number to your online account
• Call our Loyalty Helpline on 08445 464747* to transfer your points to your new card

If your Beautycard was not registered online:

• Pick up a new Beautycard instore
• Call our Loyalty Helpline on 08445 464747* to transfer your points to your new card

Please note that if someone else has been able to spend your Beautycard points before you let us know that it is missing then we will be unable to replace them, so please let us know straight away.

I’d like to join my Beautycard account with someone else’s Beautycard – is this possible?

You can’t currently join your account with someone else’s Beautycard.

How can I leave the scheme?

You can leave the Beautycard scheme at any time by letting us know in writing to the following address:

• Superdrug Beautycard
  PO Box 348
  Birkenhead
  CH25 9EB

General

What are the terms and conditions of the scheme?

Terms and conditions can be viewed in full here.

What do you do with my details?

We take protection of your personal information very seriously and will never share your details with any third parties to allow them to send you marketing.

For more information, please view our privacy policy.

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* Calls to our Loyalty Helpline are charged at 5p per minute from landlines (but are likely to cost more from a mobile phone).