Superdrug
Free delivery on orders £10 and overFree standard delivery on orders £10 and over!
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FAQs

1. Can I amend the delivery option for my order?

As there is a price difference in the delivery options we offer, we unfortunately cannot change the delivery option once an order is placed.

However, a cancellation may still be possible. Please see more details on cancelling an order here.

2. Can I change what I have ordered?

Unfortunately, once an order has been placed, it cannot be amended.

However, if you contact Customer services we will be happy to cancel your order when possible.

3. I have entered the incorrect shipping address, can this be changed?

Unfortunately, once an order has been placed, it cannot be amended. However, if you contact Customer services we will be happy to cancel your order when possible.

4. How do I cancel my order?

Whether or not you can cancel your order will depend on whether it has been dispatched.

To cancel an order please either (a) contact our Customer Services team who will be happy to help; or (b) complete and return to Customer Relations the cancellation form.

Once your order cancellation has been received we will cancel your order if possible and send you an email to confirm this.

Customers are advised that if the cancellation request is not received by Customer Services before the order is released for dispatch, then we will not be able to action the cancellation and you will need to follow the Returns Procedure

5. My Superdrug promotion is not working?

For products that are on promotion, for example 'Buy one get one free' or '3 for 2's, you must add the 'free' product to your basket as you would in store (please note this excludes gift with purchase offers). The applicable discount will be calculated at the "checkout" page and based on the cheapest item(s).

For gift with purchases, for example a free gift with a selected fragrance, the gift will be added to your basket automatically and also to your order at the packing stage, subject to availability.

While we try our best to make sure that our website has a substantial amount of stock, please note that all offers are subject to availability.

6. How do I enter my Promotion Code & Voucher?

Promotional codes and vouchers can be entered at the “My Basket” stage of your order by entering your promotional code into the “coupon code” box.

Please ensure promotional codes and vouchers are entered as written on the offer. The promotional codes and vouchers are case and space sensitive.

Promotional codes and vouchers cannot be used in conjunction with any other offers, voucher or discount card and can only be used once per customer.

7. I forgot to use my promotion code - can I add it?

Promotional codes have to be entered at the time of placing the order. They cannot be added on after you have placed the order.

8. The checkout stage won't accept my card details, why is this?

Please ensure your card details are entered as written on your card. Our system will only accept numbers and characters.

Please ensure that when entering your card name, that you do not enter any punctuation, e.g. "." ">". Please note that we do not accept American Express cards.

9. I'm having trouble placing an order - can you help?

For technical assistance please contact us detailing the issues you are experiencing and sending any screen shots of the error messages you are receiving.

10. Is it possible to get my product gift-wrapped?

Unfortunately this is not a service that Superdrug provides.

11. Can I redeem my gift voucher/gift card online?

Unfortunately at the moment we are unable to accept gift vouchers/cards as methods of payment on our website. They can however, be redeemed in stores. To find your nearest store please use our store locator. Please contact us for how to redeem your Beautycard points online.

12. Can I buy gift cards/vouchers online?

Currently our gift cards and vouchers cannot be purchased or redeemed online.

13. How do I enter my student discount?

Unfortunately at the moment we are unable to accept student discount on our website. However student discount is still available in our Superdrug stores. To find your nearest store please use our store locator

14. How do I remove or change the quantity of an item in my basket?

Please edit your basket by clicking on the words "My Basket" which should be situated in the top right of your screen.

This should give you a drop down box of your ordered items, you can quickly “remove” items from here by clicking the “remove item” link.

However if you would like to change the quantity, please click the pink “Go To Checkout” button. This will take you to your full “My Basket” page which will allow you to remove or change the quantity of items within your order.

Please ensure you click the pink "Update Basket" at the bottom of your screen to update any changes.

15. When will an item be back in stock?

We receive regular deliveries and most items are back in stock within two weeks.

Unfortunately our Customer Services team cannot give you a specific date for when the item will be available again, so please keep checking back on the website or click the "e-mail me when in stock" button and you will be notified as soon as the stock is available.

16. Are the prices on your website the same as in your stores?

Yes, we like to think of our website as one of our stores. However, we do hold special online only offers and these should be highlighted on our website.

17. The price of this product seems to be incorrect, what do I do?

Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them.

18. What do I do if I can't find an item I'm looking for online - does that mean you don't sell it?

When you're searching for an item on the website, you may occasionally find that your search does not return any results. Please check your spelling or the wording as we may not recognise spaces, etc.

However, this could also be because we do not stock that brand or product online. Unfortunately our website only currently stocks selected lines.

If the item you are looking for isn't online please contact us with the name of the product and your post code so that we can check if we have it and confirm availability in your nearest store.

19. Can I buy a product in bulk?

Superdrug sells products strictly as a retailer and not as wholesaler.

Orders for more than 12 units of any item (multi-buy items included) could be classed a bulk sale and may be withheld and subsequently cancelled.

How can I get a Beautycard?

You can pick up a Beautycard in any Superdrug store in the UK. Find your nearest one here. As soon as you have your Beautycard you can start earning points on it straight away, but to spend points you will need to register your card first.

How do I register my Beautycard??

The quickest and easiest way to register your card is online at www.superdrug.com/beautycard

Alternatively you can complete the paper application form available instore: simply tear off the form, fill in your details in capital letters and using a black ballpoint pen, moisten and seal the edges and pop it in the post (its free to post so you don’t need to attach a stamp).

Please bear in mind that if you complete a paper application form then you won’t be able to earn points online at superdrug.com. To earn points at superdrug.com then you will need to register your card online before you place your order.

Can I register over the phone?

Yes call our Beautycard helpline on 08445 464747*

Why do I need to give my personal information when I register?

By giving us your personal details such as name and date of birth, it helps us to make sure we're sending you the offers, news and recommendations that we think fit you best.

Please be assured that we take your privacy and the protection of your personal information very seriously. Please see our privacy policy for more information.

Do I have to be a certain age to have a Beautycard?

Yes, for legal reasons you need to be at least 14 years old. Just so you know, if you're 14 or 15 then you'll need to get your parent or guardian's consent first and we won't send you any Beautycard marketing by phone, email or to your home address.

I registered my Beautycard by post but haven’t had any confirmation back, can I still spend my points?

You need to have registered your Beautycard and have received confirmation that your registration has been successful before you can spend your points.

How do I earn points?

You will earn 1 point for every £1 you spend instore and online at superdrug.com.

To earn points instore, simply present your Beautycard to the cashier when you are paying and your points will be awarded to your account.

To earn points online, make sure you have registered your Beautycard online at www.superdrug.com/beautycard. As long as your card has been registered online then your points will automatically be awarded to your account when your order is dispatched.

Can I earn points on anything?

You can earn points on nearly everything instore and online, but there are a few exceptions: stamps, mobile top-up, prescription medicines, infant milk formula and the purchase of gift cards.

How can I check how many points I’ve got?

Your points balance will be printed on the bottom of your receipt every time you shop instore and you can also check how many points you have online (once you have registered your Beautycard at www.superdrug.com/beautycard)

I think I’m missing some points, what do I do?

Points can take up to 24 hours to show on your account.

If you still think that you may be missing some points then please call our Loyalty Helpline on 08445 464747*.

I forgot to take my Beautycard shopping with me. Can I go back and have my points added?

If you forget your Beautycard, let the cashier know when you go to pay in store and they can look up your Beautycard and add it into the transaction (providing your Beautycard is registered). Points cannot be added retrospectively.

With online shopping, please make sure that you have registered your Beautycard online before you place your order.

How long do my points last for?

To keep your Beautycard account open you need to have used your Beautycard in the last 12 months. If you haven’t used your Beautycard in the last 12 months then we will consider that you have left the Beautycard scheme and your account will be closed and any points that you have earned will be lost.

If you keep your Beautycard account open (by using your card within 12 months) then you’ll have 24 months to spend any points that you earn.

Will I still be able to recieve discount with my NUS Extra card and still earn Beautycard points?

Yes, simply present your valid NUS Extra card along with your Beautycard to the cashier and you'll receive 10% discount off the total value of your shopping basket as well as earning Beautycard points too! The number of Beautycard points you receive will be based on the value of your shopping after discount.

How do I spend my points?

Before you can spend any points you have earned you must first have registered your Beautycard. The easiest and fastest way to register is online at www.superdrug.com/beautycard.

Every 100 points are worth £1 for you to spend instore or online at Superdrug.com, and you can spend your points in multiples of 100. For example, if you are buying a moisturiser that costs £3.50 and you have 420 points then you can choose to spend either: 100 points (worth £1), 200 points (worth £2) or 300 points (worth £3). You can then pay the difference in cash or using your normal payment card.

To spend points instore, simply present your Beautycard to the cashier when you are paying and advise them on how many points you would like to spend.

To spend your points online at Superdrug.com, add your items to your basket and head to the checkout. When you reach the payment page, choose to pay with points and select how many you would like to use from the dropdown menu.

Please remember you can only spend your points in increments of 100 either instore or online.

Can I spend my points on anything?

You can spend your points on nearly anything instore, but there are a few exceptions: stamps, mobile top-up, prescription medicines, infant milk formula and the purchase of gift cards.

How do I update my details?

The quickest and easiest way of updating your details (or changing your favourite brands) is online once you have registered your card at www.superdrug.com/beautycard.

Simply login to My Account and click through to the sections that you want to update. If you haven't registered online you can update your details by calling our Loyalty Helpline on 08445 464747*.

You can update your communication preferences from My Account.

My card has been lost/stolen/damaged, how do I replace it?

If your Beautycard has been lost or stolen, or you think someone has become aware of your password or account number then please refer to one of the following two processes for replacing your card:

If your Beautycard was registered online:

  • Pick up a new Beautycard instore
  • Login to My Account and click 'Lost/stolen card'
  • Follow the instructions to add your new card number to your online account
  • Call our Loyalty Helpline on 08445 464747* to transfer your points to your new card

If your Beautycard was not registered online:

  • Pick up a new Beautycard instore
  • Call our Loyalty Helpline on 08445 464747* to transfer your points to your new card

Please note that if someone else has been able to spend your Beautycard points before you let us know that it is missing then we will be unable to replace them, so please let us know straight away.

What are the terms and conditions of the scheme?

Terms and conditions can be viewed in full here.

What do you do with my details?

We take protection of your personal information very seriously and will never share your details with any third parties to allow them to send you marketing. For more information, please view our privacy policy

1. Where do you deliver?

We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands). Customers are advised that express delivery is not available for orders from the Isle of Wight, Channel Islands, Scottish Islands or BFPO addresses.

Customers are also advised that we are unable to send aerosols or flammable products to Northern Ireland, Channel Islands, Scottish Islands or BFPO addresses.

Unfortunately we do not currently deliver overseas.

2. Do you deliver to BFPO addresses?

Royal Mail will only deliver to BFPO address located in the UK. BFPO will not accept any orders containing aerosols or flammable products.

Customers are advised that Express Delivery is not available for BFPO orders.

3. Do you deliver to PO Box addresses?

Unfortunately Superdrug are unable to deliver to PO Box addresses.

4. What are your delivery services?

Delivery Options and Prices

  • Standard Delivery: FREE on all orders £10 and over, £3 for all orders under £10 - Normally 3-5 working days (excludes weekends and bank holidays)
  • Express Delivery: £5.50 - Next working day if your order before 2pm (excludes weekends and bank holidays)
  • FREE Order and Collect: Available to pick up in store within 3 working days (excludes weekends and bank holidays)

Please be advised that these time scales exclude any delays caused by security and validation checks.

Please note the following:

  • Order cut-off for all delivery services is 2pm (UK time). Orders placed after 2pm will be treated, for the purposes of delivery, as having been placed the next working day.
  • Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 2pm on Friday will not be processed until Monday.
  • Delivery will be through Royal Mail or Parcel Force.
  • Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is.
  • You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.
  • All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
  • Royal Mail will only deliver to BFPO address located in the UK.
  • Customers are advised that express delivery is not available for orders from the Isle of Wight, Channel Islands, Scottish Islands or BFPO addresses.
  • Customers are also advised that we are unable to send aerosols or flammable products to Northern Ireland, Channel Islands, Scottish Islands or BFPO addresses.

5. Who do you use for delivery?

We coordinate with both Royal Mail and Parcel Force for our deliveries.

Royal Mail can be contacted via, www.royalmail.com or 0845 601 5726

Parcel Force can be contacted via www.parcelforce.com or 0844 800 4466

6. Do you offer free delivery?

Free delivery is available when you spend £10* or more in a single transaction and choose the "Standard Delivery" service.

* The free delivery offer applies to the Standard Delivery service only on orders of £10 or more (excluding delivery charge). The minimum order value to qualify for the free delivery offer may vary for promotional code offers. Customers are advised that the free delivery option will be applied after promotional discounts have been removed. For any orders that are below the £10 limit after discounts have been applied the normal £3.00 delivery charge will be applied.

Free delivery is also available when using our Order and Collect service.

7. How do I track my order or find out what’s happening with my order?

You will be able to track your order by visiting “Your Account”, and selecting “Order History” which will show you the status of your order.

We will also send you an email at each stage of the process, i.e. when the order is placed, when the payment has been authorised and then when the order has been dispatched.

If your order has been dispatched and you are awaiting delivery please check with the relevant courier company. You are able to use the Royal Mail and Parcel Force tracking services available on their website by using the tracking number you will be provided with on your "dispatched" email.

8. What should I do if my order doesn't arrive on the expected delivery date?

We always endeavor to deliver your order as quickly as possible. As such, if your order hasn't arrived within 3-5 working days (excludes weekends and bank holidays) of receiving your dispatch confirmation email please contact our Customer Services team who will be happy to help.

9. How do I find out what's happening with my delivery?

If you have not yet had a despatch confirmation email, please contact our Customer Services team who will be happy to help

If your order has been despatched and you are awaiting delivery please check with the relevant courier company. The details can be found under "who do you use for delivery" FAQs.

10. I haven't received all of my order?

Check your confirmation e-mail to see if all items were ordered.

Check your dispatch email to see if items have been cancelled. Occasionally when we pack your order some of the items may not be available. We don't want to delay the rest of your order so we'll cancel the out of stock item and dispatch the rest to you. We will send you an email to update you. The paperwork for your order will show everything we've included and we'll only charge you for the items we send.

Check the paperwork included in your parcel as your order may be dispatched in more than one parcel and arrive at different times due to courier deliveries. Your order paperwork should indicate whether your parcel was sent out in more than one box.

Your dispatch email and your 'My orders' area of the 'My Account' section of our website will also show the number of parcels we've sent.

Remove all packaging to confirm the item isn't hidden or lost within the packing.

If the item is definitely missing contact our Customer Service team here.

11. What do I do if I receive a faulty item?

Superdrug is an authorised brand retailer for a huge range of products. As such we take the quality of the products we sell very seriously.

If you have received a faulty item it can be returned by post using the freepost label provided. Please see our Returns Policy for further advice on returning your item.

12. What do I do if I receive an incorrect item?

We have a number of checks in place to try and ensure the accuracy of the orders we send. If you have received an item which is different to that which you ordered please contact our Customer Services team who would be happy to help.

13. An item has been removed from my order – why?

Occasionally when we pack your order some of the items may not be available. We don’t want to delay the rest of your order so we’ll cancel the out of stock item and dispatch the rest to you. We will send you an email to update you. The paperwork for your order will show everything we’ve included and we will refund you the cost of any items not sent.

1. Which Superdrug stores offer the order and collect service?

You can now pick your order up from over 800 Superdrug stores. Click here to find your nearest store.

 

2. Is there a charge for my order to be delivered to a Superdrug store for collection?

This service is FREE, so there will be no additional charge for having your order delivered to one of our stores.

3. How long does it take for my order to arrive in store for collection?

You order will be available for collection in your chosen Superdrug store within 5 working days of placing your order (excludes weekends and bank holidays.)

Please be advised that these time scales exclude any delays caused by security and validation checks.

You will be sent 3 emails: Order Confirmation, Dispatch Confirmation and Ready for Collection. Please wait for your ‘Ready for Collection’ e-mail, before heading down to your store. You will receive this email within 3 working days (excludes weekends and bank holidays) of your Dispatch Confirmation email.

If you do not receive these emails as expected please do check your junk mail folder to ensure they have not accidently gone there.

4. What do I need to bring when I collect my order?

You will need to bring the following items with you:

Proof of purchase – a print out of your ‘Order Confirmation’ e-mail for this order.

Proof of ID – this could be any one of the following:

  • photo ID - passport, driving licence, freedom pass
  • utilities bill
  • bank statement
  • the card used to pay for the order

If someone else will be collecting the order on your behalf they must bring the following:

  • A signed letter from you stating the full name of the person you are authorising to collect on your behalf.
  • Proof of purchase – a print out of your ‘Order Confirmation’ e-mail for this order.
  • Proof of ID for both you and them

Please be advised that items requested above must be provided before the order can be released.

5. How long are orders kept in store for collection?

Orders will be held in store for 21 days. Your order will then be returned to our warehouse and you will be refunded. (Please allow up to 14 days for this credit to appear on your debit/credit card or Paypal account)

6. What happens if I don’t pick up my order?

Orders will be held in store for 21 days, after this time it will be returned to our warehouse and you will be refunded. (Please allow up to 14 days for this credit to appear on your debit/credit card or Paypal account)

7. How do I return an item I collected from store for a refund?

If you are not entirely happy with the items in your order, you can return any unwanted items free of charge within 14 days from the date of receipt. You cannot return (a) perishable items (e.g. food and baby milk); (b) medicines; (c) items personalized for you; or (d) sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery, unless such items were damaged or faulty when delivery to you or have been incorrectly delivered.

Returned items must be unused and in their original packaging. This excludes the Superdrug Own Brand 100% Satisfaction Guarantee lease see more details on how. We may make a deduction from the reimbursement for loss in value of any products if the loss is a result of unnecessary handling by you. This would include for example the unsealing of sealed products.

In order to obtain a refund please return the items to us using the free-post label. You will need to complete the returns form which was enclosed with your order. Attach the free-post returns label to the parcel with the items being returned and take it to the Post Office. When you use our Freepost Returns Label, postage is free from UK addresses for parcels under 5kg in weight and 61cm x 46cm x 46cm in size. Any parcels that exceed the weight and size will be charged at standard Royal Mail charges.

Please obtain a proof of postage receipt for your records.

We will make the reimbursement using the same method originally used by you to pay for your purchase, (including where this was via Beautycard). We will send you an e-mail to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.

Please be advised that all Beautycard points earned against any item(s) you return for a refund will be removed in accordance with the Beautycard terms and conditions. Please see our returns policy for more information.

Superdrug is unable to offer exchanges for products bought on our website

8. Can I return an item I collected from store back to the store?

Unfortunately we cannot refund these items in store. You can return any unwanted items to us by free post.

9. I haven’t received my “Ready for Collection” e-mail yet? – Why?

If you have not received this email as expected please do check your junk mail folder to ensure they have not accidently gone to that folder.

10. I don’t have access to a printer - do I still need to take my e-mail confirmation into store?

Yes, you will need to take a proof of purchase whether this is a print out of your ‘Order Confirmation’ e-mail or your smart phone so that can show this e-mail to the store staff.

1. What is your returns procedure?

If you are not entirely happy with the items in your order, you can return any unwanted items free of charge within 14 days from the date of receipt. You cannot return (a) perishable items (e.g. food and baby milk); (b) medicines; (c) items personalized for you; or (d) sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery, unless such items were damaged or faulty when delivery to you or have been incorrectly delivered.

Returned items must be unused and in their original packaging. This excludes the Superdrug Own Brand 100% Satisfaction Guarantee – . We may make a deduction from the reimbursement for loss in value of any products if the loss is a result of unnecessary handling by you. This would include for example the unsealing of sealed products.

In order to obtain a refund please return the items to us using the free-post label. You will need to complete the returns form which was enclosed with your order. Attach the free-post returns label to the parcel with the items being returned and take it to the Post Office. When you use our Freepost Returns Label, postage is free from UK addresses for parcels under 5kg in weight and 61cm x 46cm x 46cm in size. Any parcels that exceed the weight and size will be charged at standard Royal Mail charges.

Please obtain a proof of postage receipt for your records.

We will make the reimbursement using the same method originally used by you to pay for your purchase, (including where this was via Beautycard). We will send you an e-mail to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.

Please be advised that all Beautycard points earned against any item(s) you return for a refund will be removed in accordance with the Beautycard terms and conditions. Please see our for more information.

Superdrug is unable to offer exchanges for products bought on our website

2. How do I return an item for a refund?

To return online purchases by Post

  • You can only return an item by post if you ordered it online. Anything bought in-store should be returned to a store.
  • There is no need to contact us when sending a return.
  • Please fill out the Return Summary section on the right-hand side of the Parcel Summary which will have been included in the parcel in which your order was delivered.
  • Please enter the quantity of the items you are returning and select a reason for return from one of the listed options.
  • Detach the Return Summary and Freepost Returns Label from the Parcel Summary.
  • Place the Return Summary along with the items you are returning inside the parcel.
  • Attach the Freepost Returns Label to the outside of the parcel by removing the adhesive backing.
  • When you use our Freepost Returns Label, postage is free from UK addresses for parcels under 5kg in weight and 61cm x 46cm x 46cm in size. Any parcels that exceed the weight and size will be charged at standard Royal Mail charges.
  • Please get a receipt from the post office as proof of postage.
  • Please keep the Parcel Summary displaying your order details and quote your order reference on all correspondence with us.
  • All returns must be sent to Customer Returns Manager, Superdrug Stores plc, Stadium Way, South Elmsall, Pontefract, West Yorkshire WF9 2XR.

We will bear the cost of you returning the Products to us providing the parcel is sent from a UK address and does not exceed 5kg in weight and 61cm x 46cm x 46cm in size. Any parcels that exceed the weight and size will be charged at standard Royal Mail charges.

3. To return online purchases to our Stores

We do not accept returns of products bought online in-store. This is because some prices, products and offers are exclusive to www.superdrug.com and therefore we cannot process a refund in-store.

4. What if I want to return items that are over 14 days old?

Except if a product is faulty, we will only accept returns over 14 days old if the item is an electrical appliance, for which you have a year’s guarantee with Superdrug. We recommend that you contact our Customer Services Team for advice before returning the item or if you have any other queries regarding items that are over the 14 day return period.

5. How long does it take to get a refund?

We will usually process the refund due to you as soon as possible and, in any case, within the earlier of (a) 14 days of the day we receive back the products from you; (b) 14 days of the day you provide us with evidence that you have returned the products; or (c) where no products were dispatched 14 days of the day you provide your notice to cancel the order. When a refund has been processed we will send you a 'Refund Confirmation' e-mail.

Following receipt of this email please kindly allow up to 5 working days for this credit to appear on your account..

6. How will my refund be processed?

We will make the reimbursement using the same method originally used by you to pay for your purchase, (including where this was via Beautycard). Refunds cannot be processed if your Credit or Debit card has expired. In these circumstances, please contact us and we will be happy to issue you with a cheque.

7. How do I get a VAT Refund/Receipt?

The prices you see on the website are reflective of the VAT increase imposed by the Government on the 4th January 2011 and will be the price you pay when you checkout. Please note that some items are VAT exempt.

Orders Shipped to the Channel Islands are entitled to a VAT refund upon request. This refund can only be processed after your order has been dispatched. Please contact us to have this arranged.

VAT receipts are also available upon request.

1. I have entered my username/password but it doesn't seem to be working?

Check the spelling of your email address and your password. Passwords are case sensitive.

If you are still unable to log in please see here for more information on how to request a new password.

2. I have forgotten my password - What do I do?

Please use the “forgotten password” link under the login details. You will be requested to enter your e-mail address to which a new password will be sent to you to allow you to log in.

3. How do I change my account details?

Please use your e-mail address and password to sign in to your account. Once signed in you will be able to change your address details, password and e-mail address in your account settings.

4. I no longer want to receive marketing e-mails from Superdrug, how do I stop them?

Please use your e-mail address and password to sign in to your account. Once signed in you will be able to change your "communication options" in your account settings.

Alternatively, there is an “unsubscribe” link on the marketing e-mails you receive from Superdrug

5. How do I change the card details you hold for me?

Please note that Superdrug do not hold any card details directly.

6. I no longer need my account, how do I close it?

Please contact our Customer Services team and advise them that you would like to close your account.

Please ensure you have emptied your basket as your account cannot be closed whilst items are in your basket.

1. I’m interested in a career with Superdrug.

If you are interested in finding an opportunity to work with us, please visit our careers website here.

2. I have a charity request – Who should I contact?

In the past six years we have worked with a number of charities including Prince's Trust, Institute of Cancer Research, Teenage Cancer Trust, NSPCC and Cancer Research UK.

Cancer is an important cause to Superdrug and as such we always work with a cancer charity. We are able to build our summer sun-care message with the charity in question around caring for your skin in the sun.

As you can see from this list, our partners are always national charities with wide-reaching awareness raising goals and usually with specific and reciprocal campaigns we can be involved in.

As a national retailer with over 900 stores across UK and ROI, it is important that the charities we support are relevant to our colleagues and customers across the country. We rarely donate money or goods but assist in raising awareness fundraising through in-store activity.

As you can imagine, we receive many requests for donations and raffle prizes all from equally deserving charities and causes. It would be impossible to fairly choose who receives support and who does not and like most businesses, we cannot donate to everyone. This is why we focus on major campaigns that our staff and customers can engage with.

Sorry we are unable to assist you any further and we wish you lots of luck with your fundraising.

3. Does Superdrug test on animals?

We can guarantee that Superdrug is against animal testing and we welcome the Government’s initiative to stop the testing of finished cosmetic-products on animals. We look forward to the day when the ban can be extended to all cosmetic and toiletry products and ingredients.

We would seek to reassure you that we do not test any of our own label products or their ingredients on animals, nor do we commission, via third parties, testing of our products on animals.

In order for us to confirm our suppliers are adhering to Superdrug’s policy on animal testing, we regularly monitor them via audits. We also ask all of our own label manufacturers to oversee that their suppliers of raw materials work to a five year rolling rule, ensuring that none of their ingredients have been tested on animals.

Superdrug have adopted 31st Dec 2008 as our fixed cut off date, as this was the date we started the process of joining the BUAV HCS. Superdrug are now signed off with BUAV for all Beauty, Toiletries and Household products.

Superdrug have also launched its new cosmetic and skincare range B. which is BUAV approved, Paraben free and also suitable for Vegetarians and Vegans.

4. I am unhappy with an item I have purchased in store – what should I do?

These items must be returned to a Superdrug store. We do not accept mail returns for store merchandise. Please see our refund and exchange policy below for our stores:

We will happily give you a refund or exchange within 28 days of purchase providing you can provide a valid proof of purchase and the products are returned as sold, unless faulty. However, for the safety of our customers we do not refund or exchange medicines, cosmetics or foods unless faulty. Please note that we also do not refund or exchange e-top ups or vouchers once purchased. The above does not affect your statutory rights in any way.

Customers are advised that all electrical items have a year’s guarantee with Superdrug if a valid proof of purchase is provided.

All Superdrug Own Brand products are covered under our 100% Happiness Guarantee.

5. What is the Superdrug 100% Happiness Guarantee?

We want you to love our Own Brand as much as we do!

If you are not 100% happy with your Own Brand product, we would be happy to refund or exchange this product for you.

The Terms and Conditions of this offer are as follows:

If you have your receipt, we will refund you the amount you paid for the product. If you don't have your receipt, we will give you a cash refund equivalent to the price on our system on the day you return the product.

We reserve the right to alter the terms of or withdraw the 100% Happiness Guarantee at any time.

6. Does Superdrug have its own cosmetic range?

Superdrug has a cosmetic and skincare range called B. which is BUAV approved, Paraben free and also suitable for Vegetarians and Vegans.

This range can be purchased in selected stores and is also available on Superdrug.com.

7. Does Superdrug provide Samples?

As Superdrug is purely a retail company, we do not stock samples, leaflets or directly supply samples to the public.

8. I have a query regarding Beautycard – who do I contact?

Please contact our Beautycard team on 0844 546 4747 or beautycard@superdrug.com

9. I have a query regarding my order from the Superdrug Online Doctor– who do I contact?

The Superdrug Online Doctor is a third party and subject to separate terms & conditions.

Please contact the Online Doctor on either 0203 5880 293 or doctors@superdrug.com

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