If you are not entirely happy with the items in your order, you can return any unwanted items free of charge within 14 days from the date of receipt. You cannot return (a) perishable items (e.g. food and baby milk); (b) medicines; (c) items personalized for you; or (d) sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery, unless such items were damaged or faulty when delivery to you or have been incorrectly delivered.
Returned items must be unused and in their original packaging. This excludes the Superdrug Own Brand 100% Satisfaction Guarantee lease see more details on how. We may make a deduction from the reimbursement for loss in value of any products if the loss is a result of unnecessary handling by you. This would include for example the unsealing of sealed products.
In order to obtain a refund please return the items to us using the free-post label. You will need to complete the returns form which was enclosed with your order. Attach the free-post returns label to the parcel with the items being returned and take it to the Post Office. When you use our Freepost Returns Label, postage is free from UK and Republic of Ireland addresses for parcels under 5kg in weight and 61cm x 46cm x 46cm in size. Any parcels that exceed the weight and size will be charged at standard Royal Mail (UK) and An Post (Republic of Ireland) charges.
Please obtain a proof of postage receipt for your records. We will make the reimbursement using the same method originally used by you to pay for your purchase, (including where this was via Health & Beautycard).
We will send you an e-mail to notify you when the refund has been processed. Please allow up to 5 working days from receipt of this email for this credit to appear on your account.
Please be advised that all Health & Beautycard points earned against any item(s) you return for a refund will be removed in accordance with the Health & Beautycard terms and conditions. Please see our returns policy for more information.
Superdrug is unable to offer exchanges for products bought on our website